Front Desk Coordinator III

University Of Arkansas Medical Center Fayetteville , AR 72701

Posted 1 month ago


Located in Northwest Arkansas

The Front Desk Coordinator III (Access Coordinator III) is responsible for greeting patients and visitors and assisting them as needed. S/He directs patients on check-in procedures, maintains a timely patient work flow, and verifies patient information (i.e. all demographic information).

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.

UAMS offers amazing benefits and perks:

  • Health: Medical, Dental and Vision plans available for staff and family

  • Holiday, Vacation and Sick Leave

  • Education discount for staff and dependents (undergraduate only)

  • Retirement: Up to 10% matched contribution from UAMS

  • Basic Life Insurance up to $50,000

  • Career Training and Educational Opportunities

  • Merchant Discounts

  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary offered commensurate with experience.



  • Greets and assists patients and visitors.

  • Informs patients of check-in procedures and maintains timely patient flow.

  • Verifies patient information (i.e. all demographic information).

  • Checks the Practice Management system to make sure appropriate forms have been updated, signed and scanned into the system.

  • Checks the EMR for a current photo and takes a photo if no picture is on file or if picture is outdated.

  • Obtains current copies of insurance cards; updates insurance information in the patient record; scans them into the PM system and gives a copy of the card to the Insurance Coordinator to verify benefits and coverage.

  • Checks Practice Management system to make sure the patient has no outstanding bills and does not need to talk to the financial counselor or any other department before checking in for their appointment.

  • Collects patient co-pays, deposits and outstanding balances as required.

  • Checks in the EMR to make sure that patients arriving for laboratory work have their orders entered.

  • Checks out patients subsequent to release from exam room-marks and schedules follow up appointments

  • Notifies patients of charges and practices policy regarding possible dismissal


  • Verifies all insurance and Medicaid eligibility for every patient appointment and enters the information to validate that coverage is active on that date of service.

  • Prints schedule report to retain for the next day in case of computer problems.


  • Works with patients on setting up portal access


  • Compiles the contents of New Patient packets to mail to patients.

  • May perform other duties as assigned.


Minimum Qualifications:

  • HS diploma/GED

  • Three (3) years customer service or healthcare experience preferably in a high volume medical/clinic setting.

  • Intermediate proficiency with computer programs (preferably Microsoft Office)

  • Comfortable working with individuals from various cultural backgrounds

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

Physical Requirements

Stand: FrequentlySit: FrequentlyWalk: FrequentlyBend, crawl, crouch, kneel, stoop, or reach overhead: FrequentlyLift, push, pull, carry weight: 51 - 99 lbs

Use hands to touch, handle, or feel: FrequentlyTalk: FrequentlyHear: ContinuouslyTaste or smell: OccasionallyRead, concentrate, think analytically: FrequentlyPhysical Environment: Inside Medical Facility EnvironmentNoise Level: ModerateVisual Requirements:Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Hazards: None

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