Front Desk Coordinator

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Westchester, NYC, NJ, Upstate NY and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Please apply directly on our website: https://healthplusmgmt.com/careers/

Responsibilities:

Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
Maintain the daily operations of the office by following standard operating procedures and guidelines
Contribute to team effort by smoothly transitioning into daily roles as needed
Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
Navigate through NextGen to access and provide patient information
Maintain compliance by contacting patients to confirm appointments
Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
Responsible for the opening and closing procedures of the office as needed
Assist in comforting the patients and maintaining the reception area
Other administrative tasks as needed

Knowledge and Experience

1+ years of relevant medical administrative experience, preferred
Experience with medical insurance/verification is a plus
Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
Experience with EMR, preferred
Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilities

Bilingual (English/Spanish) required
Excellent verbal and written communication
Ensuring a great patient experience by delivering outstanding customer service
Exceptional organizational and time-managements skills - the ability to multi-task is a must
Adaptability and flexibility while working in a fast-paced environment
Problem-solving ability and aptitude
Outcome-focused, with an ability to work under pressure
A solution-oriented mindset
A strong sense of urgency and focus in accomplishing tasks

Full- Time Schedule (The schedule will alternate on a weekly basis):

Week A:

Monday- 11am-7:30pm
Tuesday- 8am-4:30pm
Wednesday- 8am-4:30pm
Thursday- 8am-4:30pm
Friday- 11am-7:30pm
Saturday- OFF
Sunday- OFF

Week B:

Monday- OFF
Tuesday- 10am-7:30pm
Wednesday- 10am-7:30pm
Thursday- 10am-7:30pm
Friday- 8am- 5pm
Saturday- 8:30am-1pm
Sunday- OFF

OR

Part-Time Schedule:

Monday- Off
Tuesday- 12:30pm-7:30pm
Wednesday- 12:30pm-7:30pm
Thursday- 12:30pm-7:30pm
Friday- 12:30pm-7:30pm
Saturday- 8am-1pm

Pay: $17.00 per hour

Full-Time/Part-Time
Full-Time and/or Part-Time

Exempt/Non-Exempt
Non-Exempt

Position Requirements

Education and Training
High School Diploma or equivalent

Benefits
Medical, Dental, Vision, Disability, Insurance, 401k, Paid Time Off, Holidays (Full-Time Only)

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.