Front Desk Coordinator

HCA Allen , TX 75002

Posted 3 weeks ago

Exciting opportunity to join the nation's largest provider of healthcare services with over 125 CareNow clinics!

CareNow is HCA Healthcare's fastest growing line of business and is leading the charge in urgent care medicine. Our amazing CareNow clinics offer superior convenience and quality treatment when you need it most and we are looking for an exceptional Front Desk Coordinator to join and help lead our team. We believe in our team and your ability to help us provide high quality, patient-centered care in the communities we serve 7 days a week.

We offer an excellent benefits package, competitive salary, tuition reimbursement, and growth opportunities. We are seeking a great addition to the team who feels patient care is as important as we do!

Interested in learning more about us? Click here!

POSITION SUMMARY:

As a Front Desk Coordinator, you play a pivotal leadership role in ensuring patients have a great experience from the moment they walk through the door to when they leave the office. The Coordinator oversees the operations of the front office and administrative processes necessary for patients to secure needed care.

JOB DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Monitors patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process.

  • Assisting with management of daily clinic operations including ensuring the clinic is opened and closed in appropriately and in a timely manner.

  • Supervises and trains front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed.

  • Assists with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed.

  • Creates a work schedule for all patient representatives based on clinic needs.

  • Partners with marketing to correctly implement and maintain marketing programs.

  • Prepares for and successfully completes clinic audits, reviews, and surveys.

EXPERIENCE:

  • 1 year of experience in a medical office setting is required.

  • 1 year of experience in the supervision of staff is preferred.

  • Must have a working knowledge of Microsoft Word, Excel, and Outlook.

  • Experience using an EHR system is extremely helpful.

CERTIFICATION:

  • Current BLS Certification is required within 30 days of start.

  • Within 3 months of employment or promotion, must obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.

ADDITIONAL INFO:

  • Must be available to manage Front Desk 24/7 as needed. Flexibility to fill in open shifts and float to other work locations is required.

We believe in going above and beyond, and feel that there is no nobler pursuit than that of caring for and improving human life. We hope you'll join us on our mission!


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