Front Desk Clerk

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Front Desk Clerk

Description:

~ WE CREATE WINNING EXPERIENCES ~

• Pay Rate *

$16.00 an hour

• Shift Differential *

$2.00 an hour additional for swing shift

$2.00 an hour additional for grave shift

SUMMARY: To register hotel guests.

• Anticipate and respond to guests in a friendly and positive manner processing check-ins / check-outs and special requests, verifying billing and creating reservations

• Provide information about the property and its amenities

• Monitor room availability and follow restrictions and booking policies and procedures

• Adhere to cash handling and financial transactions policies and procedures

• Use equipment properly and adhere to cost controls to reduce expense and waste

• Generate Property Management System reports and complete shift reconciliation

• Provide clerical support

• Knowledgeable of hotel emergency procedures

IDEAL CANDIDATES HAVE:

Required:

• 1+ years prior guest service experience

• High attention to detail and accuracy

• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows

• Excellent verbal and interpersonal communication skills

• High level organizational skills and the ability to adapt quickly to changing priorities

• Excellent problem solving skills

• Proven to accurately type

• Ability to enthusiastically and professionally sell and / or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues

• Ability to answer a multi-line phone system in a professional and courteous manner

• Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary

Preferred:

• One (1) year switchboard and/or reservations experience

• One (1) year cash handling experience

~ Four reasons why our Team Members have chosen to stick around for 20+ years!~

o The People - amazing to work with and to take care of.

o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.

o The Career - well-paying opportunities to develop and grow with or without a degree.

o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

A Resume is not required for this job.