Front Desk Clerk

Job Description

This is an outstanding opportunity if you enjoy helping guests make memories of a lifetime by enjoying vacations. We have a fun, encouraging culture with top-notch training and benefits. An added bonus would be you working at one of South Carolina's most breathtaking resorts.

Why do team members like working for us:

• Competitive base pay

• Benefits on day one

• Daily Pay* - get your earned pay any time before payday

• Quarterly Bonuses

• Recognition Programs and Rewards

• Discounted Hilton hotel rates worldwide

• 401(k) program with company match

• Employee stock purchase program

• Paid Holidays, Sick days, and Generous Paid Time Off Program

• Tuition reimbursement

• Numerous learning and career advancement opportunities

What will I be doing?

As a Front Desk Clerk, you would be responsible for executing your position's responsibilities in alignment with our culture and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests

• Inputs information into the computerized reservation system to update and maintain records

• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required

• Generates invoices and collects monies due through the rental program and merchandise sales. Maintains safety deposit boxes.

• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel

• Prepares and consistently restocks the front desk with supplies, including preparing arrival packets

• Type correspondence and reports for management as needed

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Most Loved Workplaces list in 2021, being a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, being ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

Quarterly bonuses are not guaranteed.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience:

• High School Graduate or Equivalent

• Proficient in English speaking to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments

• Ability to adjust to schedule changes and cover shifts on short notice to meet business demands

• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands

• Prior cash handling and data entry experience required

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request an accommodation.