Front Desk Clerk

Handles all transactions at the front desk in an efficient and friendly manner while ensuring guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handles all guests interactions in a courteous and friendly manner

• Completes guest check-in and check-out procedures to include room assignments and reassignments as needed

• Secures payment for accommodations and gives proper change when required

• Handles special requests in a manner that ensures guest satisfaction

• Makes reservations and handles cancellations

• Answers incoming guest phone calls and transfer appropriately

• Maintains a clean and orderly working environment including both the front desk area and hotel lobby

• Functions as Telecommunications Service Agent, Gift Shop Attendant or RV Park Attendant when assigned

• Perform training duties as assigned

• Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook

• Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook

• Adheres to regulatory, departmental and company policies in an ethical manner and encourages other to do the same

• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• Must be 18 years of age

• High School diploma or GED

• Excellent written and verbal communication skills

• Ability to work well with team members, as an individual and with supervisory staff

• A record of satisfactory performance and reliability in all prior and current employment

Preferred

• Experience in hospitality industry

• Prior cash handling experience

• One year of experience in a customer service related field

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations

• Able to bend, reach, kneel, twist and grip items while working at assigned area

• Respond to visual and aural cues

• Must be able to read, write, speak, and understand English

• Able to maintain a flexible schedule to include various shifts, weekends, and holidays

• Operate in mentally and physically stressful situations

• Able to stand and walk for 7-8 hours with breaks

• Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.