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Front Desk Clerk I (Lodge Kohler)

Expired Job

Kohler Ashwaubenon , WI 54304

Posted 2 months ago

FRONT DESK CLERK I (LODGE KOHLER)

Location: GREEN BAY, WI

Opportunity

Are you a friendly, detail-oriented professional who strives to provide prompt, knowledgeable customer service? Do you strive to far surpass guest expectations in every encounter? If so, the opening of Front Desk Agent at Lodge Kohler may be a great fit for you, where your charisma and work ethic is appreciated and recognized.

As a Front Desk Agent for Lodge Kohler, you will be responsible for:

  • Guest Registration/Departure

  • Prompt, cheerful and proper greeting of guests and/or members.

  • Register guest/member in and out of applicable software system(s).

  • Provide guests with information on the venue and resort.

  • Use guest name frequently.

  • Cashiering

  • Handle all monetary transactions at the front desk as appropriate according to cash handling guidelines.

  • Accurately post or refund guest charges and fees.

  • Informational Services

  • Provide courteous response to special requests.

  • Knowledgeable about property, surrounding area, local attractions and shopping.

  • Responsible for the enforcement of venue policies and procedures.

  • Respond appropriately during emergencies and disturbances (know who to contact, if outside assistance is needed, appropriate documentation, etc.).

  • Be knowledgeable of all H&RE Group programs, events and classes and respond to inquiries.

  • Monitor lobby traffic.

  • Adhere to established safety procedures and guidelines.

  • Miscellaneous

  • Assist with venue coverage needs.

  • Act as switchboard operator after regular scheduled hours.

  • Issue safe deposit boxes to hotel guests following standard operating procedures.

  • Perform miscellaneous clerical jobs as assigned.

  • Responsible for all opening and closing procedures when scheduled.

  • Complete special projects as assigned by leaders.

  • Guest Room Reservations

  • Respond to reservation requests made by guests.

  • Explain rate structure, available rooms, facilities and services.

  • Knowledge of all facilities and hours of operations.

  • Record and conduct guest room wake-up calls.

  • Issue safe deposit boxes to hotel guests following standard operating procedures.

This is a full-time position working a variety of shifts between 6:00 a.m. to 2:00 p.m. and 2:00 p.m. to 10:00 p.m on weekdays, weekends, and holidays.

Skills/Requirements

  • Minimum of a high school diploma.

  • 3+ year prior experience as a receptionist or in customer service required.

  • A friendly, outgoing personality, attention to detail and high degree of accuracy desired.

  • Willing and able to work weekends and holidays.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohler.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.


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VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Front Desk Agent, Lodge Kohler Location: GREEN BAY, WI Opportunity Are you a friendly, detail-oriented professional who strives to provide prompt, knowledgeable customer service? Do you strive to far surpass guest expectations in every encounter? If so, the opening of Front Desk Agent at Lodge Kohler may be a great fit for you, where your charisma and work ethic is appreciated and recognized. As a Front Desk Agent for Lodge Kohler, you will be responsible for: * Guest Registration/Departure * Prompt, cheerful and proper greeting of guests and/or members. * Register guest/member in and out of applicable software system(s). * Provide guests with information on the venue and resort. * Use guest name frequently. * Cashiering * Handle all monetary transactions at the front desk as appropriate according to cash handling guidelines. * Accurately post or refund guest charges and fees. * Informational Services * Provide courteous response to special requests. * Knowledgeable about property, surrounding area, local attractions and shopping. * Responsible for the enforcement of venue policies and procedures. * Respond appropriately during emergencies and disturbances (know who to contact, if outside assistance is needed, appropriate documentation, etc.). * Be knowledgeable of all H&RE Group programs, events and classes and respond to inquiries. * Monitor lobby traffic. * Adhere to established safety procedures and guidelines. * Miscellaneous * Assist with venue coverage needs. * Act as switchboard operator after regular scheduled hours. * Issue safe deposit boxes to hotel guests following standard operating procedures. * Perform miscellaneous clerical jobs as assigned. * Responsible for all opening and closing procedures when scheduled. * Complete special projects as assigned by leaders. * Guest Room Reservations * Respond to reservation requests made by guests. * Explain rate structure, available rooms, facilities and services. * Knowledge of all facilities and hours of operations. * Record and conduct guest room wake-up calls. * Issue safe deposit boxes to hotel guests following standard operating procedures. This is a casual position working approximately 29 hours per week on a variety of shifts between 6:00 a.m. to 2:00 p.m. and 2:00 p.m. to 10:00 p.m on weekdays, weekends, and holidays. Skills/Requirements * Minimum of a high school diploma. * 3+ year prior experience as a receptionist or in customer service required. * A friendly, outgoing personality, attention to detail and high degree of accuracy desired. * Willing and able to work weekends and holidays. Why Work at Kohler Co.? Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! About Us Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohler.com. It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer. Kohler Ashwaubenon WI

Front Desk Clerk I (Lodge Kohler)

Expired Job

Kohler