Front Desk Clerk

The mission of the Housing Connect is to provide and develop quality affordable housing opportunities for individuals and families while promoting self-sufficiency and neighborhood revitalization.

THIS IS A PART-TIME POSITION WORKING 20-27 HOURS PER WEEK, 3PM - 8PM, TUESDAY - SATURDAY

RATE OF COMPENSATION: $15.00/HOUR

Duties & Responsibilities

The Front Desk Clerk is responsible for providing a point of contact for walk in traffic, incoming telephone calls, granting access to the building, and supporting the highest level of customer service for clients, staff, and visitors.

• Grant access to building by appropriate implementation of Visitor Policy.

• Answer incoming telephone calls, assist callers, provide information, make community referrals and direct calls to staff members.

• Maintain a safe environment by monitoring security system and emergency pull cord system, using good judgment in contacting appropriate personnel as needed.

• Provide new and ongoing training for Advantage Staff. Review and maintain records regarding Advantage Staff time sheets and work with Advantage Staffing Management to ensure proper coverage of the front desk.

• Schedule pest control appointments with residents and Housing Connect personnel, following through to completion.

• Maintain a professional and personable demeanor while working with chronic homeless population in a non-judgmental way.

• Update and maintain client information and program tracking.

• Accurately document all activities. Notify appropriate supervisor of any critical incidents or emergencies.

• Route incoming paperwork to appropriate staff members.

• Assist with the move-in, re-certification and move-out process.

• Provide monthly reports.

• Provide assistance to residents requesting work orders or other forms, as needed. Enter, complete and charge work orders in software data base.

• Any additional duties as assigned.

Job Requirements

• High School graduate or equivalent.

• Two years full-time paid related work experience.

• Valid drivers license.

• Ability to communicate well, both written and spoken.

• Must be able to multi-task.

• Ability to work well under stressful conditions and handle emergency situations.

• General office clerical and computer skills.

• Because of the nature of this work, position requires someone pleasant, personable, patient and having a desire to be of assistance to those in need, while still maintaining appropriate professional boundaries. Will be working with individuals that have been chronically homeless.

• Ability to work with minimum day to day supervision.

• Bilingual English/Spanish desirable, but not required.

• Ensure client needs are met by providing interpretation and translation services, when appropriate, with the use of agency approved resources.

KNOWLEDGE OF:

• Telephone Skills

• General Office and Clerical Procedures

• General Office Equipment Typing

• Basic Mathematics

• Basic English and Spanish Spelling, Punctuation, Vocabulary

• Good Computer Skills