Front Desk Clerk

Job Description

HGV Now Offers Day One Team Member Benefits!

Now Offering Daily Pay

Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations has a place for you. At HGV, we will help you reach your goals and build your future.

We are now seeking for a Front Desk Clerk to join our team. A career as a Front Desk Clerk ensures that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.

Why do Team Members Like Working for us:

• Day 1 Benefit Eligibility

• Competitive base pay

• Daily Pay*

• Recognition Programs and Rewards

• Discounted hotel rates worldwide!

• 401(k) program with company match.

• Paid Time off and Paid Sick Days

• Employee stock purchase program

• Tuition reimbursement programs

• Numerous learning and advancement opportunities

What will I be doing?

• Welcome guest and owners on arrival.

• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.

• Generates invoices and collects payment.

• Maintains safety deposit boxes.

• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.

• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.

• Other duties as assigned by your leader.

Qualifications

What are we looking for:

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.

• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.

• Ability to multi-task responsibilities and prioritize duties.

• 6 months Customer Service Experience.

Preferred, but not required:

• Front Desk/Guest Services Agent

• Cash/credit card transactions

• Resort Hospitality or related industry

The hourly rate for this role is between $18.50 -$21.15 based on experience.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.