ABOUT THE ORGANIZATION: Incorporated in 1985, Fountainhead Development, Inc., (FDI), specializes in property management and is the largest privately owned hotelier in Alaska. FDI owns and operates Sophie Station Suites, Wedgewood Resort and the Bear Lodge. Each of these properties offers guest accommodations, fine dining establishments and a variety of guest services. Our commercial properties include holdings in excess of 540,000 square feet of rental space, which we manage, lease and maintain. This diversified corporation is also involved in the construction industry with a year round operation developing commercial properties.
Fountainhead Development, Inc. owns and operates the Fountainhead Antique Auto Museum, a collection that features over 84 American made antique automobiles and showcases the interesting heritage of the automobile during Alaska's post-Gold Rush era. Several autos are the only models of their marques known to remain.
In addition, FDI has a Wildlife Sanctuary at Wedgewood, which is a peaceful, 75-acre reserve that is home to an impressive variety of interior Alaska's wildlife. The sanctuary, a model wetlands restoration project, offers nature trails and observation decks.
Our goal at Fountainhead Development, Inc. is to ensure that guests and staff alike enjoy a positive and professional environment with teamwork as the foundation. If you aspire to quality and excellence in service, we look forward to the opportunity to review your application.
POSITION: Front Desk Clerk WW * $13.00/hr TO START *
Position Summary:Accommodate hotel guests by providing exceptional guest service and information upon arrival, during occupancy, and upon departure from the hotel.
Greet and welcome guests
Assign guest rooms and issue room keys
Check guests in and out of rooms
Update and maintain accuracy of data in hotel operating system
Manage cash drawer and handle cash, checks and credit card payments
Make and confirm reservations via telephone and in person
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, activities, etc.
Answer and route incoming calls on phone system
Collect and distribute messages for guests
Communicate with other hotel departments and shifts as need to meet guest's needs and maintain smooth operation of hotel functions
Balance revenue at the end of the shift
Secure guest's valuables in the hotel safe
All other duties as assigned
6 months previous customer service experience required (hotel/hospitality specific preferred)
Previous computer experience preferred
Previous cash handling experience, to include balancing cash drawer preferred
Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
Knowledge of administrative and clerical procedures and systems such as data entry, managing documents and records, and other office procedures and technology
Strong conversational English language skills; ability to speak clearly and understand what is being said by others
Strong written and oral communication skills, to include effectively conveying information to others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Able to perform physical activities that require considerable use of arms, legs, and moving the whole body, to include, but not limited to, sitting, walking, bending, squatting, stooping, twisting, kneeling, reaching, pushing, pulling, lifting, carrying, standing for long periods of time, and climbing and descending stairs; to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard; to verbally communicate to exchange information; to see and hear within a reasonable range for an office/hotel environment with or without correction.
Service Orientation - actively looking for ways to help people
Concern for Others - being sensitive to others' needs and feelings, and being understanding and helpful
Tolerance - accepting criticism, and dealing calmly and effectively with high stress situations
Dependability - being reliable, responsible, and dependable, and fulfilling obligations
Cooperation - being pleasant with others and displaying a good-natured, cooperative attitude
Attention to Detail - being careful about detail and thorough in completing tasks
Integrity - being honest and ethical
Confidentiality - maintaining strict privacy of information, documents, etc.
LOCATION: North Pole, AK
SHIFT: Various Shifts
EOE STATEMENT: Fountainhead Development, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, national origin, citizenship, religion, gender, gender identity or expression, sexual orientation, pregnancy, parental status, marital status, age, disability, genetic information, veteran status, or any other classification protected by applicable law.