Front Desk Clerk

Fountainhead Development North Pole , AK 99705

Posted 3 months ago

ABOUT THE ORGANIZATION: Incorporated in 1985, Fountainhead Development, Inc., (FDI), specializes in property management and is the largest privately owned hotelier in Alaska. FDI owns and operates Sophie Station Suites, Wedgewood Resort and the Bear Lodge. Each of these properties offers guest accommodations, fine dining establishments and a variety of guest services. Our commercial properties include holdings in excess of 540,000 square feet of rental space, which we manage, lease and maintain. This diversified corporation is also involved in the construction industry with a year round operation developing commercial properties.

Fountainhead Development, Inc. owns and operates the Fountainhead Antique Auto Museum, a collection that features over 84 American made antique automobiles and showcases the interesting heritage of the automobile during Alaska's post-Gold Rush era. Several autos are the only models of their marques known to remain.

In addition, FDI has a Wildlife Sanctuary at Wedgewood, which is a peaceful, 75-acre reserve that is home to an impressive variety of interior Alaska's wildlife. The sanctuary, a model wetlands restoration project, offers nature trails and observation decks.

Our goal at Fountainhead Development, Inc. is to ensure that guests and staff alike enjoy a positive and professional environment with teamwork as the foundation. If you aspire to quality and excellence in service, we look forward to the opportunity to review your application.

POSITION: Front Desk Clerk WW * $13.00/hr TO START *


Position Summary:Accommodate hotel guests by providing exceptional guest service and information upon arrival, during occupancy, and upon departure from the hotel.


  • Greet and welcome guests

  • Assign guest rooms and issue room keys

  • Check guests in and out of rooms

  • Update and maintain accuracy of data in hotel operating system

  • Manage cash drawer and handle cash, checks and credit card payments

  • Make and confirm reservations via telephone and in person

  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, activities, etc.

  • Arrange transportation

  • Answer and route incoming calls on phone system

  • Collect and distribute messages for guests

  • Communicate with other hotel departments and shifts as need to meet guest's needs and maintain smooth operation of hotel functions

  • Balance revenue at the end of the shift

  • Secure guest's valuables in the hotel safe

  • All other duties as assigned

POSITION REQUIREMENTS: Education, Knowledge and Skills:
  • 6 months previous customer service experience required (hotel/hospitality specific preferred)

  • Previous computer experience preferred

  • Previous cash handling experience, to include balancing cash drawer preferred

  • Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction

  • Knowledge of administrative and clerical procedures and systems such as data entry, managing documents and records, and other office procedures and technology

  • Strong conversational English language skills; ability to speak clearly and understand what is being said by others

  • Strong written and oral communication skills, to include effectively conveying information to others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

  • Able to perform physical activities that require considerable use of arms, legs, and moving the whole body, to include, but not limited to, sitting, walking, bending, squatting, stooping, twisting, kneeling, reaching, pushing, pulling, lifting, carrying, standing for long periods of time, and climbing and descending stairs; to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard; to verbally communicate to exchange information; to see and hear within a reasonable range for an office/hotel environment with or without correction.

Work Values:

  • Service Orientation - actively looking for ways to help people

  • Concern for Others - being sensitive to others' needs and feelings, and being understanding and helpful

  • Tolerance - accepting criticism, and dealing calmly and effectively with high stress situations

  • Dependability - being reliable, responsible, and dependable, and fulfilling obligations

  • Cooperation - being pleasant with others and displaying a good-natured, cooperative attitude

  • Attention to Detail - being careful about detail and thorough in completing tasks

  • Integrity - being honest and ethical

  • Confidentiality - maintaining strict privacy of information, documents, etc.


LOCATION: North Pole, AK



SHIFT: Various Shifts

EOE STATEMENT: Fountainhead Development, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, national origin, citizenship, religion, gender, gender identity or expression, sexual orientation, pregnancy, parental status, marital status, age, disability, genetic information, veteran status, or any other classification protected by applicable law.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager Beaverbrook

Arctic Slope Regional Corporation

Posted 2 months ago

VIEW JOBS 7/24/2021 12:00:00 AM 2021-10-22T00:00 Sourdough Fuel is a division of Petro Star Inc., a subsidiary of ASRC. It operates seven gas stations in the Fairbanks / North Pole area. Six of these stations contain convenience stores with grocery, merchandise, propane and Hot Stuff Pizza franchises. Sourdough Fuel also operates the Hilltop Truck Stop, a full service restaurant, grocery store, and fuel station on the Alaskan Haul Road. Sourdough Fuel is seeking highly motivated individuals for employment in a friendly retail environment. We have jobs available in the food service and retail fuel industry and will cross train successful applicants for both. BRIEF JOB SUMMARY Under the direct supervision of the store manager, the 3rd assistant manager is responsible for assisting the manager with day-to-day store operations to achieve optimum sales, profits and customer experiences. The 3rd Assistant Manager may be responsible for the operation of the store in the manager's absence including ensuring crew employees complete tasks and assignments. The Retail 3rd Assistant Manager is a support position and generally serves as a specific shift supervisor. This position is the entry level to management and can be a stepping stone for career advancement. ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned) * Serves as a shift supervisor in the absence of the store manager and assistant manager. * Expected to perform all essential duties of the cashier and deli clerks in addition to supervisory role. * Ensures employees complete manager assigned tasks to company standard and expectation. * Ensures employees provide customer service to the levels expected by the company and Management. * Ensures employees understand and adhere to company policies and procedures. * Frequently supervise up to four or more employees. * Maintain professional demeanor at all times. * Positively communicate (verbal and written) with management and staff. * Handle customer complaints to positive resolution. * Attend management meetings if required. * Work in deli to assist with product preparation, ordering, cleaning and all functions necessary for safe and timely production of hot foods. * Must be 21 years of age for Beaverbrook, Farmers Loop or Hilltop locations. * Willing to respond to work a variety of shifts to ensure schedule coverage. * Willingness to serve as a patient trainer for new employees. * Demonstrate the ability to be a "Team Player" and to foster a teamwork environment. * Be flexible and available to assist at other locations occasionally as the need arrives. * Proactively work towards maintaining a clean facility. * Direct and follow up with employees on shift to complete tasks and projects. * Take steps to ensure understanding of all policies and how to follow up on them with employees. * Contact upper management if emergencies or issues arise that needs addressing. * Follow directions and be supportive of the goals and directives of the company. EDUCATION and/or EXPERIENCE * High School Diploma or equivalent. * Minimum one year retail management experience or the equivalent is required. * Valid Alaska Driver's license preferred. * Will be required to complete all company required training. * Must be "We Card" Certified for Tobacco Sales. * Must have "TAPS "certification to work at Farmer's loop, Beaverbrook and Hilltop Locations. HOW TO APPLY Register and apply online @ Click on "ASRC Employment" and follow the link to ASRC's recruiting system - Taleo. For help, contact the ASRC IT Service Desk at (907) 339-6900: * Press # 1 for Taleo Support (to troubleshoot) * Press # 2 for IT Help Desk (to reset passwords only) Petro Star is an Equal Opportunity Employer including Veterans and Disabilities. EEO POSTER EEO POSTER SUPPLEMENT Arctic Slope Regional Corporation North Pole AK

Front Desk Clerk

Fountainhead Development