PURPOSE OF POSITION Provide efficient, courteous and quality service to guests according to company standards and procedures.
1.Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
2.Performs data entry and guest transactions on front desk computer system.
3.Provides quality service for guests in a timely, professional and courteous manner.
4.Receives and resolves guest's complaints and provides information within the scope of authority.
5.Completes shift checklist.
6.Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
7.Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
8.Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy.
9.Perform other duties as assigned.
1.Ability to understand and follow written and or verbal instructions.
2.Ability to effectively communicate both written / verbally in English.
3.Ability to grasp, lift, carry and/or move packages, boxes and luggage up to 25 lbs. occasionally during shift.
4.Ability to stand continuously while performing essential job functions.
5.Ability to process multiple bits of information at once while using sound judgment in decision making.
Beverly Garland's Holiday Inn