The Hilton Madison is looking for an energetic, outgoing individual to join the Front Desk team!
Text 608-400-2993 to speak directly with our HR Coordinator regarding this position at the Hilton Madison.
The job duties of the Front Desk include, but not limited to: greet guests and check them in and out, provide them with room availability and hotel facilities information, perform bookkeeping activities such as position charges and computing bills, make cash drops at the end of each shift, inform management of any discrepancies in front desk operations and complete reports pertaining to housekeeping to the management.
Check guests in and out of room.
Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.
Remain calm and alert, especially during emergency and/or heavy hotel activity.
Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Assist with luggage storage as necessary.
Cash handling accuracy including responsibility for House Bank.
Perform other duties as assigned.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
High school diploma or equivalent required.
Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment
401K available for eligible associates following 90 days of employment
Paid vacation time for eligible associates following 1 year of employment
Free meal per shift
Free employee parking
Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
Discounted movie tickets
Ability to transfer within the company
We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
We are an equal opportunity and drug free work place
This employer participates in E-Verify
Beverly Garland's Holiday Inn