Front Desk Clerk At The Hilton Madison Monona Terrace

Beverly Garland's Holiday Inn Madison , WI 53706

Posted 3 months ago

The Hilton Madison is looking for an energetic, outgoing individual to join the Front Desk team!

Text 608-400-2993 to speak directly with our HR Coordinator regarding this position at the Hilton Madison.

The job duties of the Front Desk include, but not limited to: greet guests and check them in and out, provide them with room availability and hotel facilities information, perform bookkeeping activities such as position charges and computing bills, make cash drops at the end of each shift, inform management of any discrepancies in front desk operations and complete reports pertaining to housekeeping to the management.

Essential Functions:

  • Check guests in and out of room.

  • Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.

  • Remain calm and alert, especially during emergency and/or heavy hotel activity.

  • Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.

  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

  • Assist with luggage storage as necessary.

  • Cash handling accuracy including responsibility for House Bank.

  • Perform other duties as assigned.

Position Requirements:

  • Ability to stand and move throughout the front office and continuously perform essential job functions.

  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.

  • Ability to access and accurately input information using a moderately complex computer system.

  • Hearing and visual ability to observe and detect signs of emergency situations.

  • High school diploma or equivalent required.


  • Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment

  • 401K available for eligible associates following 90 days of employment

  • Paid vacation time for eligible associates following 1 year of employment

  • Free meal per shift

  • Free employee parking

  • Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts

  • Discounted movie tickets

  • Ability to transfer within the company

  • We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation

  • We are an equal opportunity and drug free work place

  • This employer participates in E-Verify

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Front Desk Clerk At The Hilton Madison Monona Terrace

Beverly Garland's Holiday Inn