In a nutshell...
The Front Desk Attendant at VASA Fitness is the first and last face that our members see, therefore you are our brand representative and one of the most important people in our company! This position is responsible for checking members into the gym, answering and directing calls, and helping to maintain the cleanliness of the club. Front Desk Attendants are also responsible for attending to and completing necessary paperwork for efficient club operation. The most important part of your job is to SMILE and communicate our mission to UPLIFT everyone!
Create a friendly, professional, and positive first impression on our members, their guests, and the general public through a professional and friendly demeanor including telephone skills, dress, and personal grooming
Greet and check in members
Route phone calls, members, and guests to the appropriate club personnel to promptly and efficiently handle new memberships, renewals, customer service issues, etc.
Properly record data from phone conversations and guest check-ins
Be #vawesome and UPLIFTing
Re-rack weights in free-weight rooms
Assist in the maintenance and cleanliness of the club, locker room, and other facilities through frequent tours and checks
Do you have the whole package?
Communicate professionally in English through oral and written communication
Exhibit outstanding customer service in high stress situations
Can use a computerized database, including searching, locating, and inputting information
Excellent phone communication etiquette
Ability to work with minimal supervision
Cherry on top...
Experience in a Fitness Club
Customer Service experience
Bilingual (English/Spanish) highly preferred
VASA Fitness is an Equal Opportunity Employer