Front Desk Attendant

Benefits:

• Bonus based on performance

• Free uniforms

• Opportunity for advancement

• Training & development

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted

• Ensures incoming calls are answered in a professional and efficient manner

• Ensures proper member check-in procedures are followed

• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve

• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations

• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times

• Monitors retail goals and ensures club is on track to meet and exceed assigned goals

• Calls all past due members with Front Desk Representatives regarding late dues and down payments

• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude

• Possess strong interpersonal and communication skills, including telephone etiquette

• Possess a strong customer service focus, diplomacy and professionalism

• Understands and follows oral and written instructions.

• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required

• Current CPR/AED certification