Front Desk Attendant

Overview

• Ebenezer offers a robust compensation package with generous benefits and wages ranging from $15.57 - $20 per hour. Wage determinations will be based on similar experience

We are looking for a Front Desk Attendant to support our Senior Assisted Living community in Minneapolis, MN! Serving as an ambassador of the community during non-business hours, this position provides building oversite and a customer experience that will always be remembered with the highest level of responsiveness. This receptionist schedule includes;

• 24 hours every two weeks

• Part time, overnight (NOC) shifts; 12 AM - 8 AM

• Includes every other weekend rotation

• Partial Benefit Eligible: (paid personal time, medical, dental, matching retirement monies) https://www.ebenezercares.org/employee-benefits

Loren on Park Assisted Living is located in the heart of the Historic Phillips neighborhood in revitalized Midtown Minneapolis. Loren on Park is also conveniently located near Midtown Global Market, Peavey Park, Abbott Northwestern Hospital, and public transportation. We offer people an affordable, active, friendly senior living community with quick access to people and places in Minneapolis. Our residents and staff reflect multiple cultures, languages, and religions.

Ebenezer Senior Living is proud be voted 2022 StarTribune Top Work Place, and has received this honor thirteen years in a row. We're an established organization with over 100 years of excellent service and an outstanding rate of growth. When you come to work at an Ebenezer community, we strive to support your growth, honor your strengths and empower you to make a difference in the lives of others.

Responsibilities/Job Description

• Acknowledge and greet all residents, guests, staff, volunteers and vendors with utmost courtesy and urgency, opening doors and providing assistance where appropriate and possible

• Assure prompt and positive action on all resident service opportunities including requests, complaints, questions, concerns and suggestions. Attempt to resolve them and/or elevate to the appropriate building staff per building policy. Follow-up with clients to assure successful completion

• Answer the telephone, using professional telephone etiquette, taking accurate messages and ensuring their delivery

• Clearly communicate issues and outcomes to building manger, supervisor and following shift

• Keep lobby/common spaces and entry neat and clean and welcoming to residents and visitors

Qualifications

• No previous experience required, but prefer work experience in a customer service setting

• Excellent customer service skills and proficiency, teamwork and positive demeanor required

• Organization skills and orientation to accuracy and detail

• Basic working knowledge of Microsoft Office applications