Front Desk Associate

Travel + Leisure Co. Phoenix , AZ 85002

Posted 2 months ago

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world's largest vacation ownership company and part of Travel + Leisure Co., we're shaping the future of the travel industry.

How You'll Shine:

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Hiring Immediately! Front Desk/Customer Service/Front Desk Agent

How You'll Make an Impact:

  • Bring smiles to guests from around the world by providing warm welcomes.

  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.

  • Process cash and credit card transactions strictly following established procedures.

  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.

  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.

  • Reserve and confirm reservations for individuals and/or groups.

  • Provide guests with room rate quotes.

  • Respond to guest inquiries and concerns as quickly and completely as possible.

How You'll Be Rewarded:

  • Medical, Dental, and Vision Insurance within 30 days of hire.

  • Flexible work schedule options - full, part time, year round and seasonal positions available.

  • Discounted hotel & resort stays PLUS additional travel perks on airfare, car rental, and activities.

  • Generous paid time off including holiday, vacation, and sick time accruals - accrue up to 29 days annually.

  • Tuition Reimbursement up to $6,000 per year.

  • 401K Retirement Savings with company match up to 6%.

  • Health & wellness programs including Health Coaches and incentives.

  • Flexible spending accounts for health and dependent care.

  • Various cultural diversity programs and Diversity Resource Groups (DRGs).

  • Wish Day - 8 hours paid for volunteering for a local organization or charity.

  • Numerous growth and developmental opportunities.

  • A role with purpose - to ensure our guests experience the vacation of their dreams!

What You'll Bring:

  • Professional appearance and a positive, can-do attitude.

  • Excellent communication skills with the ability to read, write and understand English.

  • Ability to solve problems with minimal supervision.

  • Basic math skills and knowledge of proper cash handling procedures.

  • Ability to multitask and work in a fast paced environment.

  • Strong attention to detail and organization skills.

  • Basic computer and office skills.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you'll find a team that's inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Clerk

Concord Hospitality

Posted Yesterday

VIEW JOBS 12/2/2022 12:00:00 AM 2023-03-02T00:00 <p>Front Desk &amp; Guest Care</p><p>We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. <br><br> Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.</p><p>Role Responsibilities:</p><p>As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:</p><p>Assisting guests efficiently, courteously and professionally at all times</p><p>Maintain a high level of service and hospitality</p><p>Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner</p><p>Post guest charges, collect payments and follow all cash handling procedures as required by Concord</p><p>Handle guest mail and messages with respect to privacy and professionalism</p><p>Be knowledgeable of the hotel brand and various programs (travel programs, special offers)</p><p>Be a great communicator to various departments and management on guest comments and concerns</p><p>Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance</p><p>Have full knowledge of hotel safety and emergency procedures</p><p>Here are some reasons our associates like working for us:</p><p>Benefits (Full Time Associates only)</p><p>We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.</p><p>Why Concord?</p><p>Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. <br><br> It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.</p><p>You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!</p><p>If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.</p><br> Concord Hospitality Phoenix AZ

Front Desk Associate

Travel + Leisure Co.