Front Desk Associate

Travel + Leisure Co. Steamboat Springs , CO 80487

Posted 2 weeks ago

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world's largest vacation ownership company and part of Travel + Leisure Co., we're shaping the future of the travel industry.

Summary ($19.50 hr)

$750 bonus paid over 30-60-90 days

The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned

Essential Job Functions

  • Performs daily Front Desk functions such as guest check-in and -out, answering phones, completion of shift check-list, processing related transactions, etc.

  • Directs owner and guest requests to correct department. Responds courteously, efficiently and professionally to guest service requests.

  • Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mail

correspondence

  • Greet, register, establish necessary credit for and issue keys appropriately to guests.

  • Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.

  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken.

  • Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.

  • Communicate with other departments as needed via telephone and two-way radio.

  • Completed check-out procedures, computes bills, collects payment and makes change for guests as required.

  • Make, confirm and cancel

reservations for guests or answer a variety of questions for guests pertaining to their reservations.

  • Balance all cash receipts and work performed during shift and performs a bucket check on shift.

  • Distributes guest and staff mail and messages as necessary.

  • Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical

  • Dental

  • Vision

  • Spending accounts

  • Life and accident coverage

  • Disability

  • Voluntary income protection benefits

  • Wellness program

  • Employee Assistance Program

  • Paid time off, parental leave and holidays

  • Legal and identify theft plan

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you'll find a team that's inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Specialist

Vacasa

Posted 5 days ago

VIEW JOBS 11/27/2022 12:00:00 AM 2023-02-25T00:00 <p>Why Vacasa</p><p>We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.</p><p>Why Operations at Vacasa</p><p>We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.</p><p>What we're looking for</p><p>Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, in Trailhead Lodge you will help us maintain our quickly growing portfolio of vacation homes.</p><p>This is a seasonal position. We are hiring for this position now and employment is expected to end on or around 04/09/2023. The company is under no obligation to extend your employment through the season nor beyond the end date. Hours can and will vary weekly and seasonally based on business needs.</p><p>What you'll do</p><ul><li><p>Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office</p></li><li><p>Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern</p></li><li><p>Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)</p></li><li><p>Verify unit availability to assist with scheduling vendor or realtor visits</p></li><li><p>Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations</p></li><li><p>Build and maintain business relationships and open lines of communication with other internal support teams</p></li></ul><p>The skills you'll need</p><ul><li><p>Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices</p></li><li><p>Professional in all forms of communications such as email, phone calls, video calls and texts</p></li><li><p>Ability to work well under pressure in an agile, fast-paced environment</p></li><li><p>Excellent time management skills with the ability to change activity frequently and cope with interruptions</p></li><li><p>Highly responsive and reliable</p></li><li><p>Strong attention to detail</p></li><li><p>Prior housekeeping experience a plus</p></li><li><p>Adhere to all company policies and procedures</p></li></ul><p>Work environment and physical demands</p><ul><li><p>Availability to work Sunday through Saturday, early mornings and evenings as needed</p></li><li><p>Ability to use hands to finger, handle or feel, and reach with hands and arms</p></li><li><p>Ability to stand, sit, and walk for an extended period of time</p></li><li><p>Reach overhead and below the waist</p></li><li><p>Regularly push, pull, and lift up to 25 pounds</p></li><li><p>Occasionally lift or move up to 50 pounds</p></li><li><p>Bend, stoop, squat, kneel, and twist</p></li><li><p>The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.</p></li></ul><p>Compensation:</p><ul><li>$20/hour</li></ul><p>What you'll get</p><ul><li><p>Health/dental/vision insurance-100% coverage option</p></li><li><p>Employer Sponsored &amp; Voluntary Supplemental Benefits</p></li><li><p>401K retirement savings plan with immediate 100% company match on the first 6% you contribute</p></li><li><p>Health &amp; Dependent Care Flexible Spending Accounts</p></li><li><p>Flexible vacation time</p></li><li><p>Paid sick days and holidays</p></li><li><p>Paid parental leave after one year of tenure</p></li><li><p>Employee Assistance Program</p></li><li><p>Career advancement opportunities</p></li><li><p>Employee discounts and</p></li><li><p>All the equipment you'll need to be successful</p></li><li><p>Great colleagues and culture</p></li><li><p>Please visit our careers page to review our full benefits offerings</p></li></ul><p>Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.</p><p>Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.</p><p>Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.</p><p>An offer of employment for this role will be contingent upon the successful completion of a background check.</p><br> Vacasa Steamboat Springs CO

Front Desk Associate

Travel + Leisure Co.