Front Desk Associate

The Front Desk Administrator is the face of the community, and the heart of our reputation for extraordinary customer service. Every day is an opportunity to deliver a superior customer service experience, in turn building a sense of community.

JOB FUNCTIONS

1.) Serve as first point of contact, warmly welcoming potential residents, residents, guests, and visitors as they arrive to the community.

2.) Communicate with residents in a professional manner, always making resident the priority.

3.) Dedicated to fostering an on-going positive relationship with residents and prospective tenants, delivering exceptional customer service to foster heightened resident retention percentages.

4.) Orchestrate the flow of the lobby and ensure every situation is handled promptly and thoroughly always ending with a smile.

5.) Assist residents by relaying concern or issue to the responsible team member.

6.) Process maintenance requests (calls and in-person) upon receiving; following through with the satisfaction of completion.

7.) Assist and direct parcel carriers to ensure all are following properties stated delivery guidelines.

8.) Continually strive to improve overall resident experience through excellent customer service and relations.

9.) Serve as the communication center providing community news and updates to residents as they come and go.

10.) Maintain and manage permission to enter and key log for vendors, do not deliver log for residents, and compliance with procedure of these processes.

11.) Effectively handle escalated resident concerns.

12.) Provide an overview of community information to those inquiries in support of the marketing and sales efforts as well as provide information about the local area.

13.) Answer leasing calls and set appointments with prospective residents.

14.) Participate in monthly resident events/activities.

15.) Ensure lobby and main corridors are clean and sightly, tending to cleanliness concerns as they arise.

16.) Conduct all business in accordance with Company policies and procedures, including Fair Housing and other laws pertaining to multi family living.

17.) Adhere to all directives of the General Manager and other members of Management.

18.) Perform all other duties as assigned.

QUALIFICATIONS

1.) High school diploma or GED required.

2.) Minimum one-year experience in a similar role or with related customer service and/or guest services in property management, hospitality or related field.

3.) Excellent communication, interpersonal and organizational skills.

4.) Proficient with MS Office and Outlook with competent general computer skill.

5.) Ability to learn software programs

6.) Must be able to work a flexible schedule, including occasional weekends and some evening hours, due to resident events and extended office hours.

Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship. Paymax Services, Inc., (the central paymaster company for Comet Management, LLC) is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status and any other legally protected characteristic.