Front Desk Associate, Part-Time

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!  This position is part-time, 2 days a week.

As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist or front desk agent, would be a good fit for this role. However, regardless of experience, we’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities: 

• Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience 
• Scheduling, screening, and confirming new appointments through inbound and outbound calling 
• Provide customer resolution to any concerns or questions 
• Communicate all relevant customer information to the Hearing Care Professional 
• Collect and record customer payments 
• Maintain the customer database by updating office records 
• Inform the customer about hearing care accessory options 
• Handle walk-ins for existing customers 
• Help run office promotions by participating in any marketing and social media initiatives

Requirements

Ideal Candidate:

• Administrative background 
• Experience in a direct customer support role 
• Inbound/outbound calling 
• Scheduling appointments 
• Experience working in a healthcare setting 

Benefits

• Pay starting at $15/hr
• Part-time hours: Tuesday & Thursday 9am-5pm 
• Continuous training & support
• Work-life balance & brand recognition