Front Desk Associate

Are you passionate about helping others and providing excellent patient care? PanCare of Florida is looking for a friendly and detail-oriented Front Desk Associate to join our team. In this role, you will be the first point of contact for our patients, ensuring they feel welcomed and supported from the moment they walk through our doors. If you thrive in a fast-paced environment and have a knack for organization and communication, we encourage you to apply and make a difference in our community.

Key Responsibilities:

• Greet and check-in patients upon arrival with a warm, welcoming demeanor.
• Answer phone calls, respond to inquiries, and schedule patient appointments efficiently.
• Verify and update patient information in the system, including insurance details and personal information.
• Manage and maintain patient appointment schedules, ensuring proper flow of patients and minimal wait times.
• Collect and process patient payments, including co-pays and outstanding balances.
• Ensure the waiting area is clean, organized, and stocked with necessary materials.
• Assist in managing patient records and ensure compliance with confidentiality and HIPAA regulations.
• Coordinate with the dental team to prepare for patient appointments and maintain accurate files.
• Handle administrative tasks, including filing, faxing, and scanning documents as required.
• Assist with insurance verification and pre-authorizations.
• Provide excellent customer service by addressing patient concerns and questions in a timely manner.

Required Skills/Abilities

• Strong communication and interpersonal skills, with the ability to interact positively with patients, staff, and visitors.
• Basic computer skills and proficiency with office software and dental management systems (training provided if needed).
• Excellent organizational skills with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of dental terminology, insurance processing, and HIPAA regulations is a plus.
• Bilingual (Spanish/English) is a plus, but not required.

Education and Experience:

• High school diploma or equivalent (Associate's degree or some college coursework is a plus).
• Previous experience in a dental or healthcare office preferred, but not required

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to use hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PanCare of Florida is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.