Front Desk Associate

Massage Envy Victor , NY 14564

Posted 2 months ago

Overview

Do you enjoy helping others?

Do you want to gain exposure to therapeutic massage and skin care as part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Victor. Massage Envy is the leader in accessible massage and skin care. As a wellness support specialist at our Victor franchised location,* you'll join a wellness community that's 35,000 strong. And you have an important role to play as you:

  • Support and empower our service providers as they deliver amazing, safe, and professional massage and skin care services.

  • Help to deliver a consistently excellent experience for members and guests by creating and maintaining a pleasant, clean, calming environment.

  • Build strong relationships with team members, becoming the go-to support person that helps to keep this all-star team performing at its best.

Here's what's in it for you:

The rewards of the job go beyond the difference you're helping to make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you include 401K, medical insurance, supplemental insurance, etc.

  • A healthy compensation plan that rewards your hard work which is negotible based on sales experience.

  • A dynamic, energizing environment where you're consistently challenge-never bored.

  • Growth and learning, offering valuable experience in the unique franchise massage setting as you complete your professional requirements for massage or skin care.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is supporting service providers and front-of-house staff and making sure important operational tasks are completed to keep everything running smoothly. This includes:

  • Creating a pleasant and professional atmosphere ensuring that the lobby, front desk, retail shelves, tranquility and treatment rooms are clean, organized, well-stocked and ready for clients.

  • Helping to deliver outstanding customer service by assisting front desk staff with filing, organizing, shipping and receiving, and other tasks as needed so they're prepared to focus on clients.

  • Supporting the delivery of our brand promise, "We help you take care of you," by ensuring that treatment rooms are client-ready and that service providers have everything they need to deliver amazing services.

  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).

  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

  • Great teammates who can work well with others in a fun and fast-paced environment.

  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Desk Department Manager

Von Maur

Posted 1 week ago

VIEW JOBS 7/27/2022 12:00:00 AM 2022-10-25T00:00 Responsibilities A Customer Service Desk Department Manager develops and motivates associates to provide excellent customer service. Monitors department's level of customer service, organization, processes, policies, and procedures. Primary job responsibilities of a Customer Service Desk Department Manager include the following: * Observes, assists, and motivates Customer Service Desk associates to provide excellent customer service daily; sets an example for others to follow. * Trains Customer Service Desk associates in department procedures and store policies as needed. * Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary. * Assesses Customer Service Desk associates' performance and writes and conducts performance reviews, fairly and timely. Follows all disciplinary procedures when necessary. * Monitors department's organization, supplies, and processes used, ensuring all department responsibilities are fulfilled. * Executes all duties of a Customer Service Desk Associate. Overview Von Maur was founded in 1872 with two simple goals - provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card. Today, 36 Von Maur stores are scattered across 15 states: Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we're still expanding. Our corporate headquarters and e-commerce facility are located in Davenport, Iowa. The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work. We value the diversity of our employees and each associate contributes in a unique way to our customer's experience. Von Maur employees are friendly and have a passion for customer service. Being a part of our team requires dedication, enthusiasm and flexibility. Associates are empowered to make decisions, acting in the best interest of the customer. Our company culture is characterized by a promote from within philosophy. We hire people with the intent to promote them as far as their ability and ambition will take them. Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families. Von Maur Victor NY

Front Desk Associate

Massage Envy