What We'll Accomplish Together
This is a sales position. As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:
Promoting the Wellness Program to first time guests to encourage membership.
Chatting with first time guests before and after their service to customize their experience.
Matching our members and guests with the services and therapists that best suit their needs .
Re-engaging inactive members through pro-active member management calls.
Setting and checking members and guests in and out for appointments.
Standing and greeting members and guests upon arrival.
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Accepting constructive criticism in a positive manner and using it as a learning tool.
Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy.
Staying updated on retail products and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
What it Takes to Succeed
Qualified candidates will:
Education, Skills and Training:
Have a high school diploma or equivalent (GED).
Demonstrated ability to sell especially in a fast paced membership /or service-oriented environment.
Possess basic math and cash handling experience.
Have strong phone and computer skills.
Have previous customer service experience (preferred).
Be able to prioritize and perform multiple tasks.
Work cohesively with others in a fun and fast-paced environment.
Possess general knowledge of massage and esthetic services and modalities.
Communications and Personal Interactions
Must have a strong desire and ability to learn sales skills essential to their role as a Front Desk Associate.
Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location's management and team.
Maintain client confidentiality.