Front Desk Associate

Live Oak Bank Wilmington , NC 28412

Posted 7 days ago

About Us

Live Oak is more than a bank. Live Oak helps people realize their full potential so they can create meaningful impact at work, home or in their communities. As an innovation hub, we fully embrace a bold approach to solving problems and surpassing goals. Daily life at Live Oak centers around a culture of taking care of each other, which has made us one of the most desirable places to work. We've topped the list of American Banker's "Best Banks to Work For" because of our unparalleled dedication to our people. Our commitment to our customers and our culture is intertwined, so we seek those who embody and embrace what it takes to empower the American dream. Learn more at

How This Role impacts Live Oak and its People

The Front Desk Associate will be responsible for checking in all FitPark users to the facility. They will provide a warm greeting and overview of the facility to all users and guests. They will assist in keeping the facility clean and organized and will help ensure users are following the rules and policies of the FitPark. They will help us market and promote all services, offerings, and upcoming events. Front Desk Associates are responsible for developing relationships with employees and assisting them through the process of actively working towards better health by providing support, encouragement, and resources offered by the FitPark and wellness team. They will be tasked with helping with the implementation of new initiatives, content creation, and assisting the director of corporate health to promote a culture of health and well-being across the Tiburon Park campus.

What You'll Do at Live Oak

  • Provide a warm welcome to all users of the FitPark.

  • Check in all users when they arrive at the facility.

  • Help manage facility inventory and cleaning supplies by informing leadership when we are running low on items across the facility.

  • Help wipe down equipment throughout the facility and keep the facility tidy and clean.

  • Drive engagement in upcoming health and wellness events by promoting upcoming events when users check-in.

  • Be a knowledge contributor to our employees regarding health and wellness best practices

  • Provide feedback to the Director of corporate health on programs, opportunities to improve, areas of concern, etc.

  • Help with planning and implementation of large events such as field day and Chairman's challenge

  • Provide excellent member service by exceeding member expectations; greet and acknowledge all members to encourage wellness participation.

  • Monitor the wellness center as fitness members use the equipment to ensure their general safety and equipment function; enforce all member codes of conduct, rules and policies including, but not limited to, age restrictions, dress codes, language, and proper use of equipment and facilities.

  • Completes daily cleaning tasks as assigned and records their completion.

  • Assists Group Fitness Management with administrative tasks that include keeping accurate records of scheduled, rescheduled and cancelled appointments.

  • Accurately uses scheduling software to enter in staff member availability, member appointments, and all other data necessary.

How You'll Do It

  • Have passion and enthusiasm for wellness and an intense desire to help people reach their goals.

  • Consistently demonstrate the courage to do what's right for the business and those who you work with.

  • Provide Radical candor and be willing to have the hard discussions.

  • Always show respect to others. Respect for privacy and confidential information. Respect for people's personal boundaries and comfort zones. Respect for all rules and regulations.

  • Energize a group to accomplish the company's objectives even under stressful or ambiguous situations.

  • Own your actions and strive to influence events and to achieve goals. See opportunities and act on them.

  • Display the highest standards of personal and professional conduct, and fully support organizational standards and values.

  • Be on time and prepared for all shifts and be dependable in your role.

Required and Preferred Experience

  • Prior service industry job experience.

  • Experience with Canva or similar software products.

  • Competency in all Microsoft office products.

  • A current First Aid, CPR, AED certification

Required to Thrive at Live Oak

  • Dedication
  • You possess a deep commitment to Live Oak Bank's mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
  • Ownership
  • You take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
  • Innovation
  • You embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
  • Teamwork
  • You foster collaboration, accountability and trust with others and understand that together, we do more.
  • Respect
  • You treat everyone with courtesy, politeness and kindness.

"The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified."

Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at

EEO is the Law

Commitment to Diversity

Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.

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Front Desk Associate

Live Oak Bank