Front Desk Associate

Interstate Hotels & Resort West Palm Beach , FL 33409

Posted 3 months ago

Job Summary

Checking people in and out. It's a no brainer, right?

Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent with Interstate, you'll have many opportunities to brighten someone's day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.

  • Welcome and serve guests in person and over the phone everyday.

  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment.

Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.

Location:

West Palm Beach Florida

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Associate Part Time

Cherry Cove

Posted Yesterday

VIEW JOBS 2/20/2020 12:00:00 AM 2020-05-20T00:00 Apply Description Job Summary: The Front Desk Associate is an hourly position and reports directly to the Front Office Supervisor. Position is responsible for the overall check-in and check-out experience of our guests Essential Functions: Front Desk Operations: * Greets customers immediately with a friendly and sincere welcome, using a positive and articulate speaking voice * Demonstrates a commitment to guest service by proactively responding to guest needs and delivering excellent customer service * Actively listens to customer requests and responds professionally and appropriately; ensures prompt resolution of pricing conflicts, stay inconveniences, etc. * Completes the registration process in an accurate, timely, and courteous manner * Provides welcome packet containing room key, tokens of appreciation, gifts, etc. to guests * Promptly and courteously answers the telephone, capturing and relaying messages in an accurate and timely manner * Accepts and records vouchers, credit cards, traveler's checks, and other forms of payment * Assists guests with check-out payments or charges * Ensures rooms and services are correctly accounted for on guest's statement * Responds to e-mail requests in a timely and professional manner * Completes all aspect of front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems * Completes and maintains financial control procedures for cash, vouchers, inventories, and receivables and strictly complies * Maintains key control and lost-and-found and follows procedures for both * Ensures guest's ledgers are accurate and monies owed are collected for stay and services * Retrieves and delivers mail, packages, and facsimiles in a timely manner * Other duties as assigned Safety and Security: Coordinates with local health, safety, fire, and building inspectors to ensure compliance with all applicable codes and regulations Recognizes, reports, and corrects conditions which may create security and safety hazards Understands and adheres to policies and procedures for the hotel's key control system Requirements Required Knowledge, Skills, and Abilities: * Excellent customer service skills * Ability to exercise good judgment * Ability to read, listen, and communicate effectively in English * Ability to multitask * Proficient in computer and Microsoft applications * Ability to complete Brand required training within Brand specified timeframe * CPR Certification Education and Experience: * High school diploma/GED * Prior experience in customer service, preferred Physical and Environmental Conditions: * Must be able to stand and walk for long periods of time, and be able to bend at the waist and stretch above the head Cherry Cove West Palm Beach FL

Front Desk Associate

Interstate Hotels & Resort