Front Desk Associate

Hand & Stone San Antonio , TX 78245

Posted 2 months ago

Hand and Stone Massage and Facial Spa, located in Stone Oak (281N & TPC Parkway), Front Desk Associates to join our team. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time

  • GREAT! If you are looking to work part-time

  • GREAT! Let us know how we can accommodate you!

Responsibilities:

  • Meet membership sales goals

  • Detailed knowledge of the menu of services - don't worry, we'll train you!

  • Have excellent customer service to members and guests, while building relationships that last

  • Capable of working flexible hours

  • Effectively communicate sales, promotions, and service options with clients

  • Uphold spa cleanliness standards

  • Bring a positive and energetic attitude

  • Answer phones, schedule appointments, and file documents

  • Perform various other duties as assigned

What's in it for you?

  • Competitive Compensation - hourly wage PLUS commissions.

  • Contests - do you want to put your sales skills to the test? See what we have in store!

  • Career Advancement

  • You have the potential for rapid advancement, including management roles, based on performance.
  • Ongoing Training
  • We are ALWAYS learning and improving.
  • Flexible Hours
  • Whether you are working part-time or full-time, your busy lifestyle is on our mind!
  • Positive and Professional Work Environment
  • We like to have fun and keep work interesting. We hope you do too!
  • Employee Discounts
  • Who wouldn't want discounts on products, services, AND gift cards? We give our team monthly FREE massages and facials as well as other perks!

Qualifications:

  • Having a high school diploma or equivalent is required

  • Must be 18 years old or older

  • Must be exceptionally organized and have great attention to detail

  • Must be a strong team player with the ability to work independently with minimal supervision

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Agent

Aimbridge Hospitality

Posted 2 days ago

VIEW JOBS 8/15/2022 12:00:00 AM 2022-11-13T00:00 <p>Job Summary</p><p>Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.</p><p>Responsibilities</p><p>QUALIFICATIONS:</p><ul><li><p>High School diploma or equivalent required; College course work in related field helpful.</p></li><li><p>Experience in a hotel or a related field preferred.</p></li><li><p>Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.</p></li><li><p>Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.</p></li><li><p>Must be able to convey information and ideas clearly.</p></li><li><p>Must be able to evaluate and select among alternative courses of action quickly and accurately.</p></li><li><p>Must work well in stressful high pressure situations.</p></li><li><p>Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.</p></li><li><p>Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.</p></li><li><p>Must be able to work with and understand financial information and data and basic arithmetic functions.</p></li><li><p>Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing</p></li><li><p>Ability to read comprehend and write simple instructions and/or short correspondence and memos</p></li><li><p>Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations</p></li><li><p>An operational knowledge of Microsoft Office suite</p></li><li><p>Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays</p></li><li><p>Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)</p></li><li><p>Ability to participate in the creation of an enjoyable work environment</p></li></ul><p>RESPONSIBILITIES:</p><ul><li><p>Approach all encounters with guests and associates in a friendly service oriented manner.</p></li><li><p>Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).</p></li><li><p>Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.</p></li><li><p>Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.</p></li><li><p>Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.</p></li><li><p>Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.</p></li><li><p>Handle requests for information mail and messages in an efficient and courteous manner.</p></li><li><p>Answer guest inquires about hotel service facilities and hours of operation.</p></li><li><p>Answer inquiries from guests regarding restaurants transportation entertainment etc.</p></li><li><p>Establish and maintain good communications and team work with fellow associates and other departments within the hotel.</p></li><li><p>Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.</p></li><li><p>Obtain all necessary information when taking room reservations and follow rate quoting scenario.</p></li><li><p>Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.</p></li><li><p>Have knowledge of and assist in emergency procedures as required.</p></li><li><p>Handle check-ins and check-outs in a friendly efficient and courteous manner.</p></li><li><p>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</p></li><li><p>Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.</p></li><li><p>Use proper two-way radio etiquette at all times when communicating with other associates.</p></li><li><p>As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members</p></li><li><p>Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.</p></li><li><p>Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds</p></li></ul><p>Property Details</p><p>Guests can retreat to spacious new accommodations at Courtyard San Antonio Airport/North Star Mall boasting complimentary Wi-Fi, flat-panel TVs and plush bedding. Located less than 2 miles from San Antonio International Airport (SAT), our newly renovated hotel along Loop 410 features convenient perks for all types of travelers. Visitors can step into our state-of-the-art lobby where they'll find free Wi-Fi and media pods with plenty of spaces to plug in, then grab a bite to eat in The Bistro, serving up fresh fare for breakfast and dinner daily. Get rid of leftover energy in our state-of-the-art fitness room and indoor pool. We have high-tech event space for small business meetings or social celebrations.</p><p>Company Overview</p><p>As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.</p><p>Benefits</p><p>After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:</p><ul><li><p>Now offering Daily Pay! Ask your Recruiter for more details</p></li><li><p>Medical, Dental, and Vision Coverage</p></li><li><p>Short-Term and Long-Term Disability Income</p></li><li><p>Term Life and AD&amp;D Insurance</p></li><li><p>Paid Time Off</p></li><li><p>Employee Assistance Program</p></li><li><p>401k Retirement Plan</p></li></ul> Aimbridge Hospitality San Antonio TX

Front Desk Associate

Hand & Stone