Job Title: Front Desk Associate- Prairie Lakes
Grade: III, starting wage $10.00/hour
FLSA: Non-Exempt, hours not to exceed 950/year
Reports to: Facility Manger or Prairie Lakes Manager
Front Desk Associate is responsible for providing exceptional customer service, greeting and checking in members, handling cash transactions and registration for services, programs and facility memberships and having a solid knowledge of Des Plaines Park District operations.
Greeting the public. Demonstrate and promote positive guest relations and exceptional customer service. Provide information on Park District activities and facilities.
Responsible for cash control of front desk cash drawer and incoming cash registrations.
Answering all incoming phone calls and in person inquiries, addressing caller inquiries or routing to the proper person, if necessary.
Respond to emergencies in the facility which may include incidents of a serious nature.
Register applicants for Fitness Center memberships, Resident I.D. Cards, Pool Passes and programs.
Sell PLCC fitness center memberships, programs and rentals. Give tours as needed.
Assume responsibilities of Prairie Lakes Manager when other managers are not present.
Perform photocopying or other project needs for the Park District staff.
Receive and distribute incoming mail.
Take reservations for babysitting and racquetball courts.
Print out class rosters for instructors.
Develop and maintain working knowledge of telephone system, copy machine, building intercom, pass card printer, any other office equipment, POS system and RecTrac software.
Check with supervisor daily, when conflicts or time does not allow completion of work for prioritization of work to be accomplished.
Act as Person In Charge of PLCC in the event of an emergency if Manager or Supervisor are not present, according to Crisis Manual.
Make decisions and problem solve issues that arise during shift.
Be aware of all activities scheduled in the facility during shift.
Communicate openly with Facility Manager and other staff to ensure the smooth operations of the facility.
Maintain a proper inventory of clean towels. Wash and dry towels as needed (approx. 1 load/hour).
Keep work area and lobby clean.
Complete tracking reports as requested by Facility Manager.
Direct patrons in the event of an emergency, such as fire, severe weather
Adhere to all safety policies and procedures as outlined in the Employee Manual and Crisis Manual
Perform additional duties as assigned.
Education: High School diploma, or equivalent
Experience: Must be 18 years or older.
Office experience, cash handling and ability to handle public contact preferred.
Certifications: CPR and First Aid Certified within 3 months, Classes available through Park District upon hire
_________________________________________________________________ The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.
Des Plaines Park District