Boyne Resorts Big Sky , MT 59716
Posted 2 months ago
Overview
The Front Desk Associate position works within a team to provide excellent customer service to deliver an exceptional experience at Big Sky Resort to our guests. Front Desk Associates greet guests, assist with check ins, answer their questions in a friendly manner, remain available to assist guests as needed throughout their stay and assist with departures. Front Desk Associates also work with other departments at Big Sky Resort to assist guests and solve problems.
The front desks accepting applications are the Huntley/Shoshone, Summit at Big Sky and Whitewater Inn. For more information about our lodging locations check out the link here.
Responsibilities
Greet guests in a friendly, welcoming, professional manner
Assist guests with checking into the hotel and provide directions to their room
Assist guests with checking out of the hotel and provide accurate information regarding billing
Process financial transactions accurately
Work with integrity, discretion and attention to detail to protect private information
Conduct phone conversations in a friendly and professional manner
Contribute to creating and maintaining a culture of positivity, productivity, and professionalism
Communicate professionally and effectively with guests, employees, and managers
Take action to quickly and creatively solve guest problems
Stay calm and maintain quality of work while under pressure
Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures
Qualifications
Positive attitude and desire to learn
High School Diploma or equivalent
Hospitality experience is preferred but not required
Computer literate and proficient with Microsoft Office Suite
All full time seasonal employment at Big Sky Resort includes:
FREE All Access Bike Haul Pass and discounted Golf Pass
Discounted Golf and Mountain Biking for friends and family
25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
Eligibility for affordable Team Member Housing
Lodging discounts for friends and family
FREE Basecamp activities including zip line course
Wellness Day and Eligibility for PTO
Eligible for seasonal loyalty bonus
Monthly employee events
Boyne Resorts