Front Desk Associate
Position: Receptionist/Brand Ambassador
The Company: Headquartered in Jacksonville, FL Pet Paradise is a comprehensive pet service provider offering boarding, day camp, grooming and veterinary services. Pet Paradise's state-of-the-art resorts offer a safe, clean and fun environment for four-legged guests and peace of mind for their owners. Located in 9 states with 35 locations, Pet Paradise continues to expand in the southern region of the United States. For more information about Pet Paradise visit www.petparadise.com or visit our social media sites: Facebook, Instagram, Twitter, and Vimeo
Welcome our guests with a warm, upbeat personality
Can handle the pressure of a high volume, high energy environment
Will create a positive environment for guests, pets and teammates
Has desire to follow operational procedures
Enjoys checking guests in-and-out
Ability to maintain, communicate and follow through with guests' requests
Offer upgrades to guest's stay by selling additional services
Flexible to work weekends and holidays
The front desk associate is a critical link to guest satisfaction as you drive the customer's first and last impression of Pet Paradise. Responsibilities include welcoming, processing arrivals and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with customers in a highly professional manner.
Skills and Experience (Essential)
At least 18 years of age
Basic computer skills
Must be able to read and communicate effectively
Exhibits superb interpersonal skills
Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
Maintain a personal demeanor that is friendly, cheerful and courteous at all times
Greet guests and pets by name
Ensure that all guests feel welcomed to Pet Paradise
Register pets and make detailed notes regarding feeding and care
Follow check-out processes
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude
Answer inquiries pertaining to location specifics
Respond to phone calls and emails
Promote amenities and services to customers using personal knowledge and effective selling techniques
Welcome and effectively resolve customer questions, issues and complaints with supervisor assistance as needed
Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction
Basic cleaning duties to provide a clean and fresh environment for pets and staff
Perform other duties as assigned
Ability to comprehend and follow both verbal and written directions
Ability to work with minimal supervision
Passion for pets and dedication to their safety and well being
Excellent communication skills, writing skills with the ability to compose posts free of grammatical errors. Be creative
Must be a Team player and be comfortable collaborating with multiple departments.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather) and outdoor weather conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
AAP/EEO Statement Pet Paradise is an equal opportunity employer.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pet Paradise Resort