Front Desk Assistant

" content="The Management Trust Position Title: Front Desk Assistant Location:

Springfield at Whitney Oaks, Rocklin, CA Reporting To: General Manager Status: Non-Exempt, Full-Time Salary: $20.00-$23.00 Hourly COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support.

Our success is based on the belief that effective management anticipates our clients needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day.

It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team. EMPLOYEE OWNER POSITION PURPOSE: The Front Desk Assistant is responsible for maintaining a high level of customer service and integrity for homeowners and the association by monitoring access to the building, handling secure information, and maintaining privacy for residents.

A primary focus is to ensure all property rules are followed regarding visitors, vendors, parking enforcement. JOB DUTIES AND RESPONSIBILITIES: Key contact at front desk for answering phone, and assisting homeowners, vendors and visitors Maintain a professional demeanor with all who come in contact with the community Greeting homeowners and assisting with Association policies and procedures Assisting with events held for homeowners Report unsafe conditions and/or injuries on the property (whether an employee, resident, guest, vendor, etc.) and complete an incident report; contact emergency services as needed Light accounting and record keeping using Microsoft applications.

Understand and enforce community policies regarding all aspects of compliance, including move in/move out and visitor requirements QUALIFICATIONS: Experience in reception and customer service preferred High School Diploma (or equivalent) Conflict resolution skills Ability to meet deadlines and address time-sensitive issues Superior multi-tasking skills Excellent written and verbal communication Ability to provide high-level customer service with attention to detail and organization Must be a team player Ability to manage workflow amid shifting priorities Willing to learn Company process and procedures, and learn/use proprietary software Adaptable and dependable with a solid attendance record Professional and respectful demeanor with all internal and external customers at all times ESSENTIAL FUNCTIONS: Use standard office equipment, including: computer, phone, copier/scanner, etc.

Be stationary for periods of time Relocate up to (40) pounds SUPERVISES OTHERS? IF SO, LIST: None SCHEDULE & TRAVEL:

Hours are Monday-Friday 8:00 am to 4:30 pm May be required to work weekends and holidays This position may require occasional long hours to meet business needs The Management Trust is an Equal Opportunity employer. We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need. " />

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