Front Desk Assistant

JOB TITLE: Front Desk Assistant

GENERAL SUMMARY OF DUTIES:

• Performing check-in procedures

• Greeting patients in a timely and friendly manner

• Maintaining current demographic and insurance information in computer and in the chart

• Assist patients with completion of pre-registration forms.

• Inform patients of cost of care being given

• Maintain privacy of patients and assure patient confidentiality at all times.

• Create new patient charts.

• Collect fees according to office policy.

• End of Day reports

• Prepare and balance daily financial registers and submit al forms and fees to the manager.

• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed

• Servicing patients in the lobby, answering phones and relaying messages.

• Patient scheduling, confirmations and transportation arrangements

• Cross trained to assist Surgery Scheduler when needed.

• Other duties as needed.

REQUIREMENTS:

• Team Player, Self-starter, motivated individual

• High School Diploma, with 1-2 years experience in healthcare background

• Knowledge of clinic policies and procedures

• Knowledge of computer systems, programs

• Knowledge of medical terminology

• Must be able to multi - task

• Must be able to express compassion and kindness to patients calling and being seen in the office

• Must maintain a professional and upbeat attitude

• Skill in written and verbal communication and customer relations

• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients

• Requires sitting and standing associated with a normal office environment

• Normal busy office environment with much patient contact

• Occasional evening or weekend work

• Occasional flexibility with hours of operation.

• Bilingual

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits:

• Comprehensive health, dental, and vision insurance

• Health Savings Account with an employer contribution

• Life Insurance

• PTO

• 401(k) retirement plan with a company match

• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.