Front Desk Assistant

JOB TITLE: Front Desk Assistant

GENERAL SUMMARY OF DUTIES:

• Greeting patients

• Performing check-in procedures

• Maintaining current demographic and insurance information in computer and in the chart

• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed

• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS:

• High School Diploma, with 1-2 years experience in healthcare background

• Knowledge of clinic policies and procedures

• Knowledge of computer systems, programs

• Knowledge of medical terminology

• Must be able to multi - task

• Must be able to express compassion and kindness to patients calling and being seen in the office

• Must maintain a professional and upbeat attitude

• Skill in written and verbal communication and customer relations

• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients

• Requires sitting and standing associated with a normal office environment

• Normal busy office environment with much patient contact

• Occasional evening or weekend work

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.