Firstservice Residential Bloomington , MN 55431
As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Minnesota property management needs. We've got the Twin Cities covered, from Plymouth and Shakopee to Woodbury and downtown Minneapolis and St. Paul.
Provides superior customer service to residents, guests and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. Communicates issues, concerns, events to the Community Manager regarding daily activities of the property.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Accountability for servicing residents with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
Provide superior customer service to residents, guests, vendors, contractors
Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner
Input parcels/deliveries into the package tracking program and process them through the system. Notify residents of any perishable deliveries.
Maintain the bulletin boards. Remove expired items, organize and post new information as needed.
Maintain Nixplay-electronic notices and information on the screen in the lobby.
Log all relevant information/events that happen during your shift
Monitor entry door and make sure every guest is buzzed in by a resident and does not piggy back into the building.
Monitor security cameras and watch for any rule violations and file appropriate reports
Assess all situations accordingly and contact the Community or Maintenance Managers when necessary
Be knowledgeable of all Falls and Pinnacle Rules and Regulations and take appropriate action if any deviations are observed
Read all email and memos and stay informed of events happening at Falls and Pinnacle
Communicate any important issues to the Community Manager
Handle any special projects assigned to you by the Community Manager
Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Education & Experience
High School diploma
Knowledge of customer service principles and practices
Proficient computer skills: Excel, Outlook and Word
Knowledge of basic administrative duties and organization skills
Exceptional communication skills -- verbal and written
Attention to detail and accuracy
Problem solving skills
Associate or Bachelor's Degree
Background in service industry or customer service field
Background in providing administrative services
Some job related experience
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Customer service focused and understands the value of a smile
Outgoing and confident personality
Ability to multi-task and prioritize duties
Ability to work independently
Exceptional interpersonal and communication skills
Highly organized and detailed-oriented
Consistent professional demeanor, able to handle varying personalities
Able to take direction
Reliable, punctual and discrete
Collaborative attitude and team player
Tools & Equipment Used
Computer, keyboard, printer, etc
Security and Camera Monitoring Equipment
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Standing/Sitting at a desk for extended periods of time
Working at a computer throughout the day (keyboard and mouse use)
Ability to lift up to 30 pounds
Walking throughout the property
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Travel is local and only necessary for trainings or meetings in the Twin Cities Metro area.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.