We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Always maintain a clean and tidy workspace
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping, room service and security staff as necessary
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Maintain a friendly, personable disposition
Requirements and Qualifications
High school diploma or GED equivalent preferred
Previous experience in customer service and/or hospitality industry preferred
Experience using hotel booking software a plus
Computer literate and proficient using Microsoft Suite
Personable and outgoing when dealing with guests
Professional phone demeanor
Excellent customer service skills
Ability to maintain calm, polite, and patient in stressful situations
Organized and detail-oriented
Ability to connect with guests and consistently give them a positive customer experience
Ability to stand for long periods of time.
Ability to lift up to 25 pounds maximum.
Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Westmont Hospitality Group