Front Desk Agent

Westmont Hospitality Group Aurora , CO 80041

Posted 6 days ago

JOB SUMMARY

We are looking for friendly, outgoing and customer service driven part - time Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.

JOB DUTIES

  • Greet guests and efficiently process registration and assignment of rooms.

  • Complete daily bucket checks of in-house guest to ensure information and rates are correct.

  • Assist guests with request and/or complaints and monitor issues through to resolution.

  • Sort and rack incoming mail and messages.

  • Answer inquiries via phone and person to person pertaining to hotel services; guest registration, area resources and entertainment venues etc.

  • Protect guest privacy and safety when within reasonable control of the position to do so.

  • Maintain records of room availability and guests' accounts.

  • Compute bill, collect payments and post charges to Property Management System.

  • Handle lost and found items in accordance with established guidelines and procedures.

  • Complete department/shift checklists and/or reports for relevant shifts.

  • Maintain visibility and availability to guests.

  • All Associates must maintain a neat, clean and well groomed appearance.

  • Report all accidents, injuries, property damage and genuinely unsafe conditions to the appropriate contact immediately.

  • Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays.

  • Perform other related duties as assigned.

EDUCATION and EXPERIENCE

  • High school diploma and or any equivalent combination of education, training and experience is required.

  • Prior hospitality experience preferred.

  • Experience executing moderately complex math calculations such as discount rates, interest, commissions, proportions, and percentages preferred.

  • Exposure to Microsoft Word and Excel preferred.

SKILLS

  • Strong analytical skills

  • Strong written and verbal communication skills.

  • Ability to independently evaluate problems, issues, or challenges and develop, investigate, and implement solutions to resolve these challenges.

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse intense situations.

  • Ability to read, listen and communicate effectively in English, both verbally and in writing.

PHYSICAL DEMANDS

  • Ability to stand for long periods of time.

  • Ability to lift up to 25 pounds maximum.

  • Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs

  • Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.

  • Frequent smiling.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


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Front Desk Agent

Westmont Hospitality Group