Front Desk Agent - Us-Fl-Orlando

Enjoy a family getaway or fun student trip at Crowne Plaza Orlando - Lake Buena Vista. Less than a mile from Walt Disney World, we are your ideal retreat after theme park adventures. As a Disney Good Neighbor hotel that serves breakfast, we offer easy access to Orlando's top attractions, like Disney's theme parks, Universal Orlando Resort, Disney Springs and SeaWorld Orlando.

1-year front desk opera PMS experience. $16 to $17 per hour.

The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

As a Front Desk Agent your responsibilities will include:

• Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.

• Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space

• Able to work through customer service related issues

• Any other duties or responsibilities which might be required by a manager

Requirements:

• Available on flexible shifts on Weekday, Weekends and Holidays.

• Possessing strong written and verbal communication skills

• Previous hotel front desk experience

• Proficient with technology