Front Desk Agent - Us-Al-Birmingham

The Hotel Indigo Birmingham is located in a landmark Art Deco style building dating from the early 1930s in the city's historic Five Points South neighborhood. The hotel is situated in the booming and vibrant town of Birmingham near UAB. Hotel Indigo is set in the lively and roaring entertainment district of Birmingham, reminiscent of Bourbon street. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s, but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history, while incorporating modern amenities, like hardwood floors, spa inspired showers, luxury bath amenities and linens. We are also adding some exciting and tasty options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverage.

We have a great opportunity to join our team as a Front Desk Agent.

• Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.

• Daily checks the front desk log for problems, special requests, etc.

• Greets, registers, and assigns rooms to guests.

• Transmits and receives telephone messages when necessary.

• Works closely with the reservations department to ensure arrival dates on reservations are correct.

• Communicates all information to the following shift to ensure a smooth transition.

• Works closely with all hotel departments to ensure the highest quality of customer service.

• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.

• Responsible for completing all required shift paperwork and reports as assigned by management.

• Responsible for completing all end of shift cash closing procedures.

• Keeps records of room availability and guests' accounts.

• Computes bill, collects payment, and makes changes for guests.

• Makes and confirms reservations.

• Posts charges such as room, food, liquor, or telephone to ledger.

• Completes daily-required shift checklists.

• Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.

• Performs other duties as assigned by management.