Why You Should Join Our Team
Are you seeking a position that is fulfilling and challenging? At the Hilton Dedham you will always be kept on your toes.
Our company offers a competitive salary, benefits, professional growth and development.
We are searching for an individual who is reliable, energetic, organized, has a strong work ethnic, and will go above and beyond to exceed customer expectations.
If you are a propelled go-getter then this is the opportunity for you.
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
What you will be doing
Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Knowledgeable on hotel facilities and services to assist guests as appropriate.
Impresses guests with quality and timely service in a pleasant and friendly manner.
Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Education and Experience:
High school education or equivalent experience.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
Skills and Abilities:
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions,and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
Ability to satisfy the legal requirements for employment within the jurisdiction.
Flexible schedule - including weekends and holidays.
TPG Hotels And Resorts