Front Desk Agent

Job Type Full-time Description Job Function Weight Job functions describe the substance and most important responsibilities of the job. Totals 90% 1.

Administration • Register and assign rooms to guests. • Issue room key and escort instructions to Guest Service Agent or directly to guest. • Sort, and track incoming mail and messages. • Transmit and receive messages using all communication avenues. • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. • Keep record of room availability and rate. • Compute bill, collect payment, and make change for guests. • Make, confirm, and cancel reservations via all communication avenues. • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. • Make reservation, transportation, or entertainment reservations for guest. • Deposit guest valuables in hotel safe deposit box. • Ability to accurately use various office software. • Have a full working knowledge and expertise of each shift including night audit. 50% 2. Support • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. • Ability to accurately report information. • Ability to assist with various office tasks as needed. • Ability to scrupulously follow all StepStone and hotel policies and procedures. • Attend required meetings. 40% Professionalism and Style Expectations Weight These are expected of every associate within StepStone Hospitality, Inc. Totals 10%. 3. Personal Effectiveness • Projects and assignments are completed thoroughly, professionally, and with care. • Adjusts to high-pressure conditions and is open to change. • Assumes responsibility for personal growth and development. • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. 4.

Communication • Understands and communicates the StepStone Mission and core values • Expresses ideas and conveys information clearly, effectively, and professionally. • Actively listens to others. • Conveys company information, decision, or problems to appropriate parties on a timely basis. • Works to resolve disagreements and is respectful of peers and co-workers. Requirements 5. These are required of every associate. • Minimum lifting of 20 pounds. • Pushing, bending, stooping, upward reaching, manual dexterity. • Hearing, writing, typing. • Minimum pulling of 20 pounds. • Other duties may be assigned.

Additional responsibilities specific to you are: • Must have a comprehensive knowledge of all hotel departments and functions. • Must have good mathematical and computer skills. • High school education required. Relevant training and experience and additional education preferred. • CPR and first aid training preferred. • Additional language ability preferred. EOE/M/F/V/D/