Front Desk Agent

The Hilton Garden Inn Arlington/Courthouse Plaza is currently seeking a dynamic, motivated, and customer service focused individual for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. The ideal candidate will welcome guests to the property, check guests in and out of the hotel.

Settle guest's accounts/bills and collect correct method of payments. Answer property questions and provide information regarding rooms and restaurants for the guests. Assist guests with concerns and comments regarding the property.

Answer multi-line phone system for guests and provide assistance when necessary. What else will you do? Register and assign rooms to guests.? Issue room key and escort instructions to Guest Service Agent or directly to guest.

Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues.

Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box.

Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Requirements Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Must be able to work Holidays, weekends and varied shifts. Ability to accurately report information. Ability to assist with various office tasks as needed.

Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings.? Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity.

Hearing, writing, typing. Minimum pulling of 20 pounds. Other duties may be assigned. EOE/M/F/V/D - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.