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Front Desk Agent - Springhill Suites Kansas City - Lenexa

Expired Job

Midas Hospitality Shawnee Mission , KS 66219

Posted 2 months ago

Summary:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Accommodates guests of hotel by performing the following duties:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Greets, registers, and assigns rooms to guests. Issues room key and gives directions.

  • Sorts incoming mail and faxes for guests

  • Transmits and receives telephone messages

  • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.

  • Keeps records of room availability and guests' accounts

  • Computes bill, collects payment, and makes change for guests

  • Makes, confirms, and cancels reservations

  • Posts charges such as laundry, faxes, copies to guest room ledger

  • Assists guests with safe deposit boxes.

  • Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.

  • Reports all customer requests in Opportunity Log; reports all service complaints in Service Log; performs courtesy calls and logs them in Courtesy Call Log.

  • Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure.

  • Proper uniform and nametag will be worn at all times

  • Uses guests name a minimum of three times during check-in and check-out.

  • Insures that incoming calls to the switchboard are answered within three rings.

  • Must be knowledgeable of all in-house services and be able to assist customers when questioned.

  • Bucket checks must be performed a minimum of one time per shift.

  • Must respond to a guest request within 15 minutes of time request was made.

  • Respond to customer immediately upon entering lobby.

  • Room directions along with hotel outlets along with hours of operation must be explained to all customers.

  • Outgoing fax messages must be sent within two minutes from the time requested.

  • Customers must be notified of incoming fax within 30 minutes.

  • When approached by a customer with a problem, associate will empower himself/herself with the responsibility of assisting the customer in solving the problem.

  • Telephone messages must be communicated to customer within one minute of receiving call

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Other Skills & Abilities

Typing 25 wpm minimum

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL REQUIREMENTS:

Physical Requirements

Rarely
0-12%

Occasionally
12-33%

Frequently
33-66%

Regularly
66 100%

Sitting for extended periods

X

Standing and/or Walking

X

Bending, Stooping, Reaching and Stretching

X

Lifting and/or Pushing minimum 40 lbs.

X

Loud noise for extended periods

X

Driving

X

Seeing: depth perception & color vision

X

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to lift up to 10-25 pounds on occasion. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Working Conditions Primarily working inside temperature controlled building. Generally well-lighted. May be expected to walk and/or be outside occasionally.

(*Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.)


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Front Desk Agent - Springhill Suites Kansas City - Lenexa

Expired Job

Midas Hospitality