Front Desk Agent - Part Time - Skiatook

Overview

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Must be 18 years or older.

• One year experience in customer service and cash handling.

• Required to obtain an ABLE liquor license.

• Hotel experience preferred.

• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.

• Required to maintain a valid Driver's License.

• Required to provide documents to show the applicant is eligible to work in the United States.

• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

JOB DUTIES:

• Registers guests, collects payment, and registers data regarding payment for expenditures.

• Provides quotes for guests and upsell rooms whenever possible.

• Ensures all charges are applied to the correct guest account.

• Resolves all guest disputes.

• Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.

• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.

• Provides administrative and program support to management and staff.

• Greets all guests and ensures an exceptional customer service experience.

• Presents self in a professional manner, and meet company grooming standards.

• Arranges medical aid for guests as needed.

• Contributes to a team effort and accomplishes related results as required.

• Other duties as assigned.

Qualifications

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Knowledge of principles and practices regarding customer service in the Hotel industry.

• Knowledge of computer utilization in daily operations.

• Knowledge of location, surrounding area, and places of interest.

• Skill in using hotel software, LMS/Infogenesis experience preferred.

• Skill in providing excellent customer service.

• Ability to maintain friendly, professional, and outgoing demeanor.

• Ability to communicate clearly and effectively.

• Ability to apply basic mathematical skills.

• Ability to type and enter data.

• Ability to solve practical problems and deal with guest situations.

• Ability to understand and interpret a variety of instructions.

• Ability to exhibit strong organizational skills and time management skills.

PHYSICAL DEMANDS:

• Required to stand and walk for prolonged period of time.

• Ability to sit, stoop, kneel, or crouch while performing duties.

• Use of hands to finger, handle or feel; use of hands and arms to reach.

• Occasional requirement to lift or move upward of 25 pounds.

WORK ENVIRONMENT

• Work is generally performed in an office and Hotel settin