Front Desk Agent

Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

About Us Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well.

We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com About the Team Shaner has an amazing opportunity at our Courtyard by Marriott located in St.

Augustine, Florida.

The Courtyard by Marriott St.

Augustine blends rich texture, captivating design and the most modern conveniences in the country's oldest city. Located near I-95 at Exit 318, this St.

Augustine hotel is just one mile from St.

Augustine Premium Outlets and within 10 minutes of many St.

Augustine attractions, including the historic downtown area, Fountain of Youth, Ponce de Leon bike trail and Alligator Farm.

Relax after your trek through the past in our spacious guestrooms, which offer free high-speed Internet, deluxe Marriott bedding, a microwave, and a refrigerator. Additional amenities include a fitness center and heated outdoor pool.