Since 1971, JC Resorts has been a proven leader in the management and operation of premium golf and resort properties where diverse entities are united by the same authentic vision - Making Memories. Every Guest. Every Time. We treat every guest as a lifelong friend. That means impeccable service without stuffiness and attention to detail without stifling formality. We revel in the unique and offer a customized approach to each guest stay.
JC Resorts has an exciting opportunity for a customer focused, organized and efficient full-time Front Desk Agent with strong communication and multi-tasking skills. Supporting the Scripps Inn La Jolla, this role is responsible for ensuring efficient, professional handling of arriving and departing hotel guests.
To understand and respond to all guest needs and requests in a timely and professional manner.
To follow all specified procedures to properly conduct Front Desk business, including registering guests and assigning rooms; blocking room assignments and reservations; pre-registering VIP's, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash, credit, and check cashing transactions; filing room keys; handling mail and messages for guests; and transferring all necessary information to the next shift.
To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.
To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.
To maintain awareness of current business level, and to be familiar with all functions of Reservations in order to be able to assist, as needed, in these functions.
To satisfactorily resolve guests' complaints and problems, referring to the General Manager, as needed.
JOB KNOWLEDGE & EDUCATIONAL LEVEL:
High school diploma or equivalent required. English fluency required.
Must have minimum one year experience in customer service position in a hotel environment.
Strong basic math skills required.
Must have some computer experience.
Must display knowledge of currently accepted business telephone etiquette.
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JC Resorts/Scripps Inn is an Equal Opportunity Employer M/F/D/V.
JC Resorts LLC