Front Desk Agent / Scripps Inn La Jolla, CA

JC Resorts LLC La Jolla , CA 92037

Posted 1 week ago

Since 1971, JC Resorts has been a proven leader in the management and operation of premium golf and resort properties where diverse entities are united by the same authentic vision - Making Memories. Every Guest. Every Time. We treat every guest as a lifelong friend. That means impeccable service without stuffiness and attention to detail without stifling formality. We revel in the unique and offer a customized approach to each guest stay.

JC Resorts has an exciting opportunity for a customer focused, organized and efficient full-time Front Desk Agent with strong communication and multi-tasking skills. Supporting the Scripps Inn La Jolla, this role is responsible for ensuring efficient, professional handling of arriving and departing hotel guests.

ESSENTIAL DUTIES:

  • To understand and respond to all guest needs and requests in a timely and professional manner.

  • To follow all specified procedures to properly conduct Front Desk business, including registering guests and assigning rooms; blocking room assignments and reservations; pre-registering VIP's, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash, credit, and check cashing transactions; filing room keys; handling mail and messages for guests; and transferring all necessary information to the next shift.

  • To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.

  • To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.

  • To maintain awareness of current business level, and to be familiar with all functions of Reservations in order to be able to assist, as needed, in these functions.

  • To satisfactorily resolve guests' complaints and problems, referring to the General Manager, as needed.

JOB KNOWLEDGE & EDUCATIONAL LEVEL:

  • High school diploma or equivalent required. English fluency required.

  • Must have minimum one year experience in customer service position in a hotel environment.

  • Strong basic math skills required.

  • Must have some computer experience.

  • Must display knowledge of currently accepted business telephone etiquette.

Please click here for full job description.

JC Resorts/Scripps Inn is an Equal Opportunity Employer M/F/D/V.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Housekeeping House Attendant / Scripps Inn & La Jolla Riviera

JC Resorts LLC

Posted 3 weeks ago

VIEW JOBS 2/25/2019 12:00:00 AM 2019-05-26T00:00 Nestled along the shores of Southern California's sandy white beaches, Scripps Inn is a charming 14 room La Jolla boutique hotel. Located along the spectacular coastline of La Jolla, Spanish for "the jewel", La Jolla Riviera Inn is only minutes from San Diego's famous attractions and destinations and offers charming one and two bedroom La Jolla accommodations. Both properties are currently looking for a full-time House Attendant to assist our Housekeeping team. ESSENTIAL DUTIES: * To provide Room Attendants with all necessary room and cleaning supplies. * To maintain the cleanliness, order, and safety of public areas, fixtures, and furnishings, and provide support services to other Housekeeping staff. * To remove and handle, as directed, soiled linen and trash from Room Attendants' carts. * To provide support services in rooms as directed, including carpet spotting, mattress turning, furniture moving, window washing, and detail/deep cleaning. * To maintain cleanliness, order, and inventory of storage and linen closets, and promptly report any deficiencies or problems. QUALIFICATIONS: * Able to understand English and to follow simple verbal instructions. * Previous hotel experience preferred. * Able to read and understand chemical labels. Please click on here for the complete job description. JC Resorts/Rancho Bernardo Inn is an Equal Opportunity Employer M/F/D/V JC Resorts LLC La Jolla CA

Front Desk Agent / Scripps Inn La Jolla, CA

JC Resorts LLC