Front Desk Agent

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• 10 HR SHIFTS AVAILABLE *

Enjoy the flexibility of having 3 days off!

What does River City Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!

• Uber benefit for nearby metro stops.

• Recognition programs with cash rewards, gift cards, & more.

• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children.

As a Front Desk Agent, you will:

Shift: 9:00am-8:00pm or 12:00pm-10:00pm

Pay: $16.00 per hour

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.

• Responsible for Front Desk operations, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.

• Provides direction and support for all team members in order to achieve departmental goals and objectives.

• Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.

• Oversees customer check-in/check-out.

• Conducts all cash handling in accordance with established policy and monitors variances daily.

• Monitors telephone communication via call monitoring system.

• Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.

• Processes discrepancy reports, rate variations, and Credit reports.

• Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.

• Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival.

• Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.

• Monitors volume to ensure fast, friendly, and efficient service.

• Ensures that guest problems/complaints are managed in an effective, courteous manner.

• Performs the night Audit for date roll.

• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.

• Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.

• Performs all other related and compatible duties as assigned.

• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent preferred; college degree preferred.

• Two (2) years of experience in Hospitality industry in a supervisory capacity required.

• Knowledge of casino/hotel industry strongly preferred.

• Must have excellent customer service and interpersonal skills.

• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).

• Ability to maintain a high level of confidentiality and professionalism.

• Must have excellent written and verbal communication skills; must be fluent and literate in English.

• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

• Must have strong organizational and time management skills.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

• Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and the

Score Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$16.00 Per Hour