Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Front Desk Agent

Expired Job

Omni Hotels Charlottesville , VA 22901

Posted 3 months ago


Charlottesville Hotel

The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall.

Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern.

Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances. Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment.

We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".

Job Description

Guest Service Representatives are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Guest Service Representatives make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.


Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating ProceduresSet up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)Block rooms in the computer and follow through on designated requirements

Pre-register designated guests and prepare key packets

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)Maintain confidentiality of all guests and hotel information

Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

Maintain guest history files on all guests

Accommodate room changes expediently

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.


Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to work cohesively with co-workers both within and outside of your department

Ability to think clearly, quickly and make concise decisions

Ability to prioritize, organize and follow upAbility to work well under pressure, dealing with many arrivals and departures within a short period of time

Previous hotel front desk experience is strongly preferred Previous guest relations/customer service training is preferred

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Associate (Charlottesville)

Pet Paradise Resort

Posted 2 weeks ago

VIEW JOBS 11/29/2018 12:00:00 AM 2019-02-27T00:00 The ultimate pet experience. Pet Paradise Resort offers full service dog boarding, cat boarding, grooming services and pet day camp at each of our nationwide resorts. We are committed to providing a safe, clean and fun environment for all pets. We are rapidly expanding our superior offerings throughout the country! Come grow with us! Pet Paradise is seeking energetic, conscientious and motivated employees to be responsible for the customer experience at our resorts! This position is available for Saturdays and/or Sundays. As a Front Desk Associate, you will: * Follow the check in/check out procedures for all guests visiting the resort for any service provided by the resort. * Answer all incoming phone calls, make and confirm reservations, send welcome emails * Empty trash cans, mop floors, clean of rest rooms, common areas, and employee break room. * Utilize the applicable software systems. If you have the following, we just may have the perfect position for you! * Excellent customer service and organizational skills including professional and polished phone etiquette * Proficiency with computer systems (Microsoft Office) and reservations software. * Able to handle a variety of animals safely and comfortably * Reliable and flexible to Resort schedule needs including weekends and holidays as these are our busiest times. Apply with us for the opportunity to work with wagging tails and purring cats!!! Pet Paradise is an Equal Opportunity Employer. Pet Paradise Resort Charlottesville VA

Front Desk Agent

Expired Job

Omni Hotels