Front Desk Agent

Morgans Hotel Group Co. Los Angeles , CA 90009

Posted 2 weeks ago

A global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands - we are sbe.

Visionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service.

We are committed to authenticity, sophistication, mastery and innovation.

Our stage is the world. Our time is now.

With this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail and gaming, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.

Duties & Functions:

  • Actively welcome, greet and check guests in

  • Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'

  • Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up

  • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.

  • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries

  • Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSos or hotel specific recording process

  • Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken

  • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MHG confidentiality standards

  • Ensure the correct procedure and policy standards are adhered to

  • Ensure all necessary supplies are available for the front desk, manage par stock and order supplies

  • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.

  • Encourage up-selling in order to maximize rates

  • Ensure work areas are cleaned and maintained at all times

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Front Desk Agent

Morgans Hotel Group Co.