Front Desk Agent Lead - Full Time

Penn National Gaming Henderson , NV 89044

Posted 4 months ago

Overview

Don't just work. Work Happy.

A career in gaming? At Penn National Gaming we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

MAJOR JOB DUTIES: Duties include, but are not limited to the following:

  • Manage the day to day activities of the front desk personnel and operations.

  • Perform a pre-shift briefing for front desk personnel.

  • Handle guest complaints on a regular basis.

  • Assist with major group arrivals and departures.

  • Review and make recommendations with regard to scheduling.

  • Act as the liaison between other front office departments with regard to requests for service from the hotel guests.

  • Have the schedule flexibility to rotate every 4-6 months between day shifts, swing shifts & overnight shifts based on management discretion in order to learn tasks associated with each shift.

  • Monitor rooms available and the placement of guests.

  • Act as back up to Front Desk Assistant Manager as required.

  • Recommend and assist with the implementation of policies.

  • Attend catering, front desk and sales meetings as required.

  • Maintain established procedures of the front desk.

  • Assist the hotel operations assistant with special projects or front desk related tasks as required

  • Monitor agent overages and shortages.

  • Train new and existing front desk agents.

  • Ensure area is neat and fully stocked at the end of shift.

  • Help assist Front Desk Assistant Managers when creating team member reviews and offer feedback accordingly

  • Required to work as front desk agent role on occasion pending schedule rotation

  • Learn and be able to understand additional hotel operation functions such as the M Availability Table, New hire software, group report, group resumes & weekly forecast reports.

  • Must provide courteous and friendly service to all staff and guests.

  • Perform related duties as requested.

The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.

To be successful in this position it will require the following skill set

EXPERIENCE: 1 year of Front Desk Operation with some leadership experience required.

EDUCATION: Bachelor's Degree in related field or equivalent.

SKILLS: Excellent communication skills. Flexible working hours. Full knowledge and understanding of company and department rules, regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Ability to present self in a professional, pleasant, confident and well groomed manner. Ability to perform basic math. Ten key and computer experience required. Skill in establishing and maintaining effective working relationships with staff. General computer skills using Microsoft Office Word, Excel and Outlook.

CERTIFICATE/LICENSE: N/A

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer


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VIEW JOBS 10/2/2019 12:00:00 AM 2019-12-31T00:00 Overview Don't just work. Work Happy. A career in gaming? At Penn National Gaming we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following. Your daily responsibilities include MAJOR JOB DUTIES: Duties include, but are not limited to the following: * Manage the day to day activities of the front desk personnel and operations. * Perform a pre-shift briefing for front desk personnel. * Handle guest complaints on a regular basis. * Assist with major group arrivals and departures. * Review and make recommendations with regard to scheduling. * Act as the liaison between other front office departments with regard to requests for service from the hotel guests. * Have the schedule flexibility to rotate every 4-6 months between day shifts, swing shifts & overnight shifts based on management discretion in order to learn tasks associated with each shift. * Monitor rooms available and the placement of guests. * Act as back up to Front Desk Assistant Manager as required. * Recommend and assist with the implementation of policies. * Attend catering, front desk and sales meetings as required. * Maintain established procedures of the front desk. * Assist the hotel operations assistant with special projects or front desk related tasks as required * Monitor agent overages and shortages. * Train new and existing front desk agents. * Ensure area is neat and fully stocked at the end of shift. * Help assist Front Desk Assistant Managers when creating team member reviews and offer feedback accordingly * Required to work as front desk agent role on occasion pending schedule rotation * Learn and be able to understand additional hotel operation functions such as the M Availability Table, New hire software, group report, group resumes & weekly forecast reports. * Must provide courteous and friendly service to all staff and guests. * Perform related duties as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job. To be successful in this position it will require the following skill set EXPERIENCE: 1 year of Front Desk Operation with some leadership experience required. EDUCATION: Bachelor's Degree in related field or equivalent. SKILLS: Excellent communication skills. Flexible working hours. Full knowledge and understanding of company and department rules, regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Ability to present self in a professional, pleasant, confident and well groomed manner. Ability to perform basic math. Ten key and computer experience required. Skill in establishing and maintaining effective working relationships with staff. General computer skills using Microsoft Office Word, Excel and Outlook. CERTIFICATE/LICENSE: N/A Something to leave you with Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment. Now that you have read about who we are, here is your opportunity to see what we're about! Equal Opportunity Employer Penn National Gaming Henderson NV

Front Desk Agent Lead - Full Time

Penn National Gaming