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Front Desk Agent

Expired Job

Imperial Hotel Group Durham , NC 27701

Posted 4 months ago

As an award winning, full service Sheraton Imperial hotel, we proudly offer competitive wages, with the eligibility for a raise after three months along with benefits such as paid vacation and personal days. The Sheraton Imperial celebrates employees with employee of the month appreciation, where you have a chance to win a personal parking space, free lunch and a cash reward.

We offer matching and top pay based on experience. Flexible schedules available for all shifts, easy commute and convenient to all bus routes. Our ideal candidate is attentive, productive and must possess superior customer service skills.

For immediate Consideration, Apply in person: 4700 Emperor Blvd, Durham NC 27703 or Call at 919-313-8235.

Job Purpose:
To provide a warm, friendly welcome and reception for guests checking in and out of the hotel and offer other hospitality assistance in accordance with Sheraton's high standard of customer service and guest satisfaction.

Job Responsibilities:

  • Responsible for applying the Sheraton guest service standards for the department while maintaining confidentiality.

  • Monitor guest satisfaction and the handling of guest complaints and service issues.

  • Check guests in and out, and handling guest communications including incoming and outgoing calls, wake-up calls, package deliveries, faxes, luggage holding, valet parking, etc.

  • Implements customer service campaigns in collaboration with other departments.

  • Take the initiative to greet guests in a friendly and warm manner.

  • Other duties as assigned.

  • Complete daily assigned checklists.

Job Skills:

  • Speak clearly and listen carefully.

  • Use personal judgment and specialized knowledge to give information to people.

  • Communicate well with many different kinds of people.

  • Excellent computer skills

  • Use good judgment in guest issue resolution's

Job Qualifications:

Education & Experience

  • HS Diploma or equivalent.

  • Starwood/Lightspeed experience preferred.

  • Ability to communicate and provide excellent customer service.

  • Basic Computer Skills and ability to learn Lightspeed and other related programs.

  • Basic computational ability.

  • Fluency in English with ability to speak, read, write and understand English communications in the workplace.

  • Ability to solve problems and handling service issues or complaints.

  • General knowledge of the community and attractions.

  • Ability to learn about the hotel, its services and facilities.

  • Ability to work as part of a team providing excellent guest services.

  • Availability to work a flexible schedule including nights, holiday and weekend coverage

  • The willingness to think outside the box and go above and beyond to ensure guest satisfaction.

  • Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

  • All employees must maintain a neat, clean, and well-groomed appearance per the Sheraton Imperial standard.

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Front Desk Agent

Expired Job

Imperial Hotel Group