Front Desk Agent I

Xanterra Parks & Resorts Springdale , UT 84767

Posted 3 months ago

Overview

To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.

Responsibilities

  • Maintain positive guest relations at all times.

  • Follow all policy, procedures and service standards.

  • Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.

  • Assign guest rooms or cabins, issue keys ensuring guest security at all times and in accordance with Xanterra established guidelines.

  • Make, confirm, assist, and cancel reservations, including promoting and selling location activities.

  • Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests.

  • Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.

  • Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.

  • Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.

  • To conscientiously handle Lost and Found items following guidelines established by Xanterra.

  • To educate guests on Xanterra environmental policies and procedures.

  • Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.

  • Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards.

  • Accurately follow cash handling procedures and secure bank at all times.

  • Post charges to guest accounts for services and purchases.

  • Balance all receipts and postings for work performed during shift at the end of shift.

Qualifications

  • Human relation skills - must be a people-person who thrives on public contact.

  • Strong communication skills.

  • General/Basic computer skills.

  • Sales skills.

  • Basic accounting skills.

  • Ability to learn quickly and follow instructions accurately.

  • Ability to prioritize tasks and move through them in an efficient manner.

  • Ability to interact with diverse peoples and help resolve any issues.

  • Ability to work quickly and thoroughly under pressure.

  • Must be flexible and open to changes in procedures.

  • Able to lift and carry up to 15 pounds.

  • Standing for up to eight hours per shift.

  • Requires bending, stretching and reaching throughout a shift up to 8 hours.

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Front Desk Agent I

Xanterra Parks & Resorts