Bunkhouse Management Austin , TX 78719
Posted 4 days ago
About our Company:
Originally a 1930s ultra-modern motor court, Hotel San José was transformed into 40-room urban bungalow-style accommodations hidden behind stucco walls amidst lush garden courtyards on South Congress Avenue. Considered the quintessential Austin hotel experience, San José is more than just a place to stay. The courtyard serves as a gathering place and community hub for locals and visitors thanks to its cravable cocktails and beloved happenings, including the annual South x San Jose concert series and over-the-top Halloween party. Steps away from Jo's Coffee, our local coffee purveyor and coveted people-watching spot, we're happy to host all who are interested in slowing down for a stay.
Hotel San Jose is proud to be part of Bunkhouse, a hospitality company that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San José, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, Carpenter Hotel and Jo's Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, Hotel San Cristóbal in Baja, Mexico and Shady Villa in Salado, Texas.
We're looking for:
Hotel San Jose l is looking for a Front Desk agent who will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.
Knowledge, Skills, and Abilities:
High School diploma or general education degree (GED). College Degree preferred
Six (6) months related experience in hospitality or service industry
Must be able to speak, read, write and understand the primary language(s) of the workplace
Ability to understand other computer programs (i.e. Property Management System)
Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Job Requirements:
Check in and out all hotel guests in a confident, professional and personalized manner
Take hotel reservations accurately and efficiently
Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Maintain a positive relationship with all employees and guests
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Issue guest safety deposit boxes as requested
Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Working Conditions/Environment:
The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day
Benefits:
Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:
Highly subsidized Medical, Dental and Vision insurance
Company paid Life Insurance and Long-Term Disability coverage
Short Term Disability coverage
Generous Paid Time off (Full Time)
Free stays at Bunkhouse hotels (Full Time)
401k with company matching
Employee Discounts (50% off on food & beverage!)
8 weeks paid Parental Leave (Full Time, after 1 year employment)
Bunkhouse Core Values:
Shaner Hotel Group
Posted Yesterday
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